Business ProfileforIdeal Distributing Inc

Order # **** Price 779.29 When I spoke with a representative prior to place in the order online on 5/7 they insured me that this was what I needed When I received the order , after opening the box it was corded. I sent an email asking someone to call me. This was on 5/13. No one responded to the email nor called me. On 5/16 I sent another email stating I had not heard back from them and again asked that they call. Again, I did not receive a a call but an email telling me I could send it back but would be responsible for shipping and insurance. I then called them and when the gentleman answered the phone they said how can I help you? I didn’t even know Who I was speaking to, so I asked their name, at that time the Tone of voice changed and said ***** I explained the situation And he said someone would get back to me by phone. I asked when that would be and they said that he didn’t know what time but sometime today. Instead of a phone call I received an email stating that all calls are recorded and that I needed to prove when I called. My comment to him was I do not recall it being recorded, and on top of that, the person that I spoke to, didn’t even give me his name I had to ask. He told me **** said, unless I can prove who I spoke to when I spoke to what phone number I called from that they would not pay for the shipping and insurance , He said that that was the beauty of technology. when I asked him, did you receive my first email he said no at that point, I said well that’s the beauty of technology. Is it not let me forward you my original email. At that point, he said that he was a small business and that he would have to pay out-of-pocket for the shipping and insurance and I was going to report it to the Better Business Bureau and that when the agenda worked for him, it was good but when I prove to him that the beauty of technology does not always work by forwarding him the email I would like a full refund, including shipping and insurance