Business ProfileforAffordable Pre-Owned Autos
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- Bluefield, WV 24701
- BBB File Opened:
- 3/29/2022
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
see Attached document
Additional information received on: Mon, Oct 3, 2022 at 8:26 AM
Sat 9/10 I received my car back and was told to call ***** that they could give me a code to get the things on the dashboard working. The car was retuned with a knocking under the hood and nothing on the dashboard works. You don’t know how much gas you have. The radio doesn’t work, the air conditioner, the whole screen in the middle of the car will not do anything. A message appears on the screen that says “please enter anti theft code”. So the car wasn’t returned to me at all in the condition i drove it off the lot. Monday 9/12 I contact ***** for the code. I speak to Jonny whom I’ve dealt with basically the whole time who tells me the guy who is able to get me the code will not be back from vacation until 9/19 and that I can call back and get the code then and they will not charge me for it. On 9/13 I receive a call from ***** and it’s Jonny again and he states to me that they never got the car back. They weren’t the ones who did the work on it and so they will be charging me $100 dollars to take the radio back out of the dashboard. I call and speak to Jonny at ***** Monday 9/19 and tell him I won’t have the time to bring the car out there until Thursday 9/22 just because of my schedule and extra things with the kids. Anyways he asks me did I get the radio off the dash. I replied no that I was just gonna pay them to do it. Jonny urges me to save money and watch a ******* video and take the radio out myself and just get the numbers off the back before coming out there. On Thursday 9/22 I got the numbers needed off the back of the radio by watching a ******* video myself. Call and Jonny tells me I don’t even need to come out there I just need to give him the information. So I give it to him and he calls me back in about an hour with a code ****. I put the code into my radio and it says the code is incorrect. So I put in the code again and it locks my radio for 30 mins. I didn’t get the time to call ***** back into Thursday 9/29 but I did and Jonny said they would run the information again just to be sure. He calls me back an hour later and confirms that **** is the correct code. I put it in as I’m on the phone with him and it still says it’s incorrect. He says I doesn’t know because that’s the code that he got with that information. So basically although I got the car back I still did not receive the car I drove off the lot.. I wouldn’t have bought the car that I am basically being forced to pay for now. This is just an addition to the list of previous things I sent to you before. I just wanted to update on what I’m still dealing with. Attached is my bill of sell. ID ********
Customer Reviews
2 Customer Reviews
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Most Recent Customer Review
Cara W
03/04/2023
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