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ComplaintsforPreowned Car Store
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Complaint Details
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Initial Complaint
11/01/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a vehicle that had the odometer rolled back. It was advertised to have 104,000 miles but had 187,000 miles on it in 2016. This vehicle has a bad ignition, multiple oil leaks and needs a engine. I am 79 years old and feel taken advantage of.Business response
12/02/2021
November 29, 2021
Dear BBB Dispute Resolution Team Member:
We sold 2004 ***** ***** ** 4 Dr Red VIN # ****************** for $3,189 plus processing fee for a total price of $3,700.00 on 10/25/2021. The vehicle was sold "As Is" and with mileage as "Exempt". The face of the WV title # ******* lists odometer reading as "NOT REQUIRED". On the back of the tile (copy of both enclosed), ***** ****** ********* took possession of the same vehicle on 4/28/21 with 104,496 miles; later sold to ******* **** ***** of on 5/17/21 with 104,496 miles who sold it to us on 8/3/21 with 104,532 miles. We sold this car to *** ********** with 104,581 miles displayed on the odometer.
At the time of delivery, we showed *** ********** how to overcome the sticky ignition lock so this was known to and accepted by him. When he complained about oil leaks and timing belt, I offered him to bring the car back for a full refund but he refused, demanding that we pay 50% of the cost of repair by a ***** dealer. Even though the sale was "AS IS", we offered to fix the car for him at 1/2 of the price of the ***** dealer. *** *********** has refused that offer as well.
Despite our generous offer to take the car back for a full refund more than 5 days after purchase date and subsequent offer to fix the oil leak and replace the timing belt (which was not broken), *** ********** has refused and has complained to BBB, WV Attorney General and WV DMV creating a nuisance for all concerned. However, in the spirit of reconciliation, we are still willing to do the repairs at 50% of ***** dealer's written estimate.
Sincerely,
Frank T.
Manager
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.