ComplaintsforDohm Cycles
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Complaint Details
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Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently had my 2004 yamaha fz6 in the shop at dohm cycles for warranty repairs. After receiving the motorcycle I found that it ran worse than when I brought it too them. 15 mins after picking the motorcycle up the motorcycle caught fire at a local fuel station. Was able too put the fire out however the bike is a total loss the motorcycle has very low miles 3200 miles! I then towed the vehicle home looked over the bike noticed some repairs they did were incorrect. I called the shop too let them know the situation and immediately they denied all responsibility.Business response
06/16/2022
Bike was trailered to us due to running issues.
We performed the recall for his unit, as requested.
Mechanic alerted service manager that the recall had been completed. No other work performed or requested.
The next day mechanic tells the service manager that the bike still does not run well, and the service manager took it for a test ride and agreed with mechanic.
Customer came to check up on his bike and was told that it still had running issues. Customer asked if he could go ahead and pick up the bike "as is". Customer rode off on bike.
Service manager then received a call, the next day, from customer stating the bike had caught fire. He told him that if the fire had anything to do with his previous running issue that we would look at it, try to find the issue and call him with a cost estimate of repairs.
We have not heard anything from the customer since that phone call.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.