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ComplaintsforMike The Mover Co
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I spoke with the owner about moving from one apartment to another less than 10 miles apart. He quoted me prices over the phone. Two workers would be $125. Per hour and four-man would be $175 per hour. I told him there were stairs involved and he said that didn’t make a difference. The man showed up an hour and a half light. The men themselves were courteous and respectful of my belongings. However it took them seven hours to move a two bedroom apartment, The contents were already packed. When I receive the invoice I was charged $190 an hour. I tried to contact Mike about the difference, but got no reply. I even mention that I thought only three men should be $150. per hour. I feel good I have been overcharged and taken advantage of. Friends there at the time noticed when they quoted me the price that I turned pale and couldn’t speak for about a minute. I literally went to move my dining room table, and the lead fell off. It had been broken completely and then put back on with a screw.Business response
01/08/2024
Company advised BBB that company and consumer agreed on $250.00 but there was a $30. fee, so $220.00 was given to consumer.Customer response
01/08/2024
I received payment from Mike the Movers today in the amount of $220.00 by ******* *****. Requested more from him, but he wouldn’t agree to it. Thanks for you help.Regards,
****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.