Customer ReviewsforWest Virginia Parkways Authority

I paid my tolls online as advised on the paper slips I received at the toll booths. They still billed me by mail a month later, saying I had not paid the tolls. They also tacked on heavy late and administrative fees, which I am not paying. I passed through the toll booths on April 12th and paid online April 22nd, with charges in full clearing my bank on April 24th. Do the math. I paid well within the 15-day allotted time period, exactly per website instruction. Why would I owe any fees which were never spoken of as long as the tolls are paid within 15 days? This smacks of extortion, and I fear many have fallen prey to WVPA antics. WVPA needs to be nationally exposed, as many out-of-state I-77 users write as if they have been markedly victimized.

If I could give ZERO Stars to WVA Parkways, I would. They are money-mongering thieves! I received a dispute note that all charges were dropped. However, I had already paid my violation & they said they could not refund the money! Then somehow, they miraculously found a "second violation" for a date that was prior to the violation previously paid. The new violation was on a Tuesday, and there would be no way I would have traveled during the week through the turnpike. They made up or used old vehicle photos that were not even date stamped, & or the date stamped was removed in order to make fake violations! Then they sent threatening letters to pay for it! How dare you, WVA?! Not so Wild & Wonderful anymore. You can't keep the greed out of your State. So Sad. When you try to dispute it, the call center makes up excuses on why they can't discount it, etc. If you try to pay the violation online, it shows a different amount than the blatant money grab notice they send out. The online forum showed a lesser amount & then it doesn't let you pay online because their "website is messed up & I.T. is working on it." Making you pay more than the online violation total. MONEY GRAB! Also, if you put your violation in a "dispute" state or "pending" state, it should not accrue any charges or fees. This is also a LIE! LIES, LIES, LIES all around from this Authority. You should be ashamed! It looks like many more reviews and reviews online have faced this same sort of situation. WVA Parkway Authority is pathetic. This is how worthless companies take advantage of the average person. Perhaps if you provide better customer service, don't lie, steal people out of their money, or forge documents, you would be a BBB Accredited Business.

Credit cards are not accepted and I didn't have cash so $30.00 in tolls is now $220.00 due to administrative fees. It's a complete rip off. I'm not sure how they justify charging this amount.

WV Tollway. I cannot imagine that the money you save by not offering drivers the ability to pay by credit card greatly exceeds the number of dollars you spend on payroll because of the number of customer service hours spent dealing with those who have to pay after the fact (lost serial numbers, forgotten toll payments, etc... - especially after reading of the hold times people experience; it's clear that there are a lot of customer service hours spent). GET CREDIT CARD PROCESSING!! It is just silly that we do not have the ability to pay in this way. Countless drivers do not have a reason to get your EZ Pass, so why do you not do what every other state does and allow for credit card payment? I have lived in 9 states and I drive all over the country for work. I have never experienced any other state that has such an antiquated system. This is so clunky and cumbersome. And if you are silly and stubborn enough to insist on this system, then reference payments by plate number like every other system! Paper tickets with random serial numbers get lost and your (also antiquated) site has no way to look up tolls due. This entire system is riddled with issues.

SCAM! I got a 5 dollar ticket for being unable to pay cash at a 5 dollar toll since they have multiple tolls which took all the cash I had ( no payment with credit in the middle of COVID) now they want to charge me $45.00 2 months later for a toll!!! this is criminal and I will be complaining until the ticket is dropped. You should all be ashamed and someone should be charged with this! this is an over 800% increase in less than a few months on a 5 dollar bill! How dare you