ComplaintsforMountaineer Home Concepts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We signed a contract in August of 2021. We bought all supplies to do project. We paid a deposit. The owner showed up 1 day. They would say they were coming then it was excuse after excuse why he couldn’t come. I believe he worked a total of 3 days. Never a full 8 hour day. Our porch still isn’t complete. It was only 100 square foot of putting stone on. There is nothing clips on the vinyl railing. This is unsafe for my 4 kids. Date of last contact :November 17,2021Initial Complaint
12/01/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I entered into a contract with said business for a screened in porch on 8/22/21. The work, divided into 2 phases, included pouring concrete & framing walls & roof for porch. This phase of work was to be completed by 10/24/21. Phase 2 contract was to be completed 11/12/21. Phase 1 framing & roof was never completed. Money was paid upfront for labor to do so. I purchased material for the job myself. Materials that were delivered from ****** set in my newly re-seeded yard for 2 months, uncovered and ruined. The contractor said "not to worry that the materials would be used quickly". I had to request new material to be delivered & room was made inside my garage at this point, leaving it unusable to park my car as the weather turns cold. There was no building permit obtained & the contract said the business would obtain the permit at it's expense. The business owner will not return messages and has left the jobsite with his supplies still there. Attached is the contract for Phase 1, which work has not been completed. Also attached is the photo of damaged material & a photo of what work has been done.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.