Business ProfileforCamping World RV

On July 6, 2023, I notified Camping World in Fairmont, WV, that we had traded in our camper that we bought from them to another dealer. I submitted the sales receipt showing the trade in so that the extended warranty could be refunded. I notified them by email to the finance department directly, also to Steve, the salesperson who was trying to work out a deal for us to purchase a camper with him, and also by direct message on their contact us page on their website. Contacted them again Tuesday, July 11, & spoke to a new hire in the finance department. After some searching in the email, he found my email and admitted that it was never even read. He was unable to help, but he forwarded the email to Kevin who was off that day & assured me that he would get back to me the next day. I did not hear back from Kevin. When I tried calling on Friday, July 14th, the receptionist refused to transfer me back to the finance department, telling me that he would call be "right back", then hung up on me as I was talking to her. I never heard back from the Fairmont location. That afternoon I contacted Camping World Corporate office by email. Monday I still had not been contacted by either corporate or Fairmont. I then contacted the corporate office by phone and they assigned me an account manager. I was asked for the contract number & sales information on the first camper sold by Camping World that needed to be refunded.The account manager called me a day or so later & said she reached out to Fairmont & would get back to me when she had a response. I had to call back a couple days later & was told that Kevin would be reaching out to me. He never did. I called back in to the case manager & she made yet another call to Kevin. He sent On July 27th, he finally submitted my refund after having the signed form for a week, & I was told 2-3 weeks I would receive my refund. I have reached out numerous times this week and my emails get ignored. I have not been refunded as of today, 8/30/23.