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ComplaintsforPo Boys of Huntington
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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Friday December eighth, I bought 4 matching tires from po boys tires. I made it home and turned off my car, and when I turned it on the next day my brake light was on, my abs light, slip light, as well as the vdc off light. I noticed that the tires they sold me didn't match what the tires I had. The ones I had were 265-65-17, and the tires they put on are 245-70-17. I've been sitting at their store waiting for their boss to show up to talk to me about a refund. They told me they'd be here soon, and after an hour told me they don't know and they will get here when they get here. I recently had my brakes changed, less than two months ago. And they started telling me that it was a brake problem and not the tires. When I bought the car I was informed of a 7 day warranty, and they are not honoring itBusiness response
12/15/2023
Hey, im sorry for the miss understanding our tires are warranted by a 7 day replacement only as stated on the receipt.. if the wrong size was installed on your vehicle I give my sincerest apology and will gladly extend the warranty to get you the right size.. I can be contacted at ************ to further discuss the matter... hope you have a wonderful day and happy holidays from Po-Boy Tires..
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
902 Hal Greer Blvd
Huntington, WV 25701-3702
Business hours
Today,9:30 AM - 5:30 PM
MMonday | 9:30 AM - 5:30 PM |
---|---|
TTuesday | 9:30 AM - 5:30 PM |
WWednesday | 9:30 AM - 5:30 PM |
ThThursday | 9:30 AM - 5:30 PM |
FFriday | 9:30 AM - 5:30 PM |
SaSaturday | 9:30 AM - 5:30 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.