Business ProfileforDutch Miller Chevrolet Inc

This company sold us a 2019 jeep Cherokee and it has been trouble from day one. The mechanics there are not knowledgeable about the job they're doing and administrative staff do nothing but give you the run around. I do not recommend anyone buying their worthless service plan or even doing business with them. They aren't even BBB accredited. That speaks volumes. Wish I had known this before I spent any money on that no good place.

Purchase was July of 2022. ******** ****** (customer/co-borrower) stated that the vehicle drove fine for the first few months and then it started having alignment issues. After driving a vehicle for a few months, driving habits paired with local road conditions could certainly have an impact on the alignment. We did one alignment where we charged the customer and then two more not charged to the customer, one of which where we sent the vehicle to a Jeep dealership and we provided a loaner at our expense for a week. Dutch Miller CDJR completed another alignment and advised no other issues. The customer took the vehicle to ********* and they advised shocks but we could not duplicate reasoning for shocks, we submitted a claim to see if it was covered by the extended warranty but that was declined. Due to the ownership period and alignment related issues being wear and tear typically, it makes sense that warranty would decline work. The dealership would also not be held liable for wear and tear during the ownership of the vehicle. Our General Manager spoke with the customer on 7/3/2023 and advised that I needed to gather more information after the holiday. I will reach back out to the customer to try and find a reasonable resolution. UPDATE: We have traded the customer out of the vehicle and into a new Hyundai Tucson