Business ProfileforApple Valley Waste

We have been using Apple Valley Waste for garbage and recycling service for almost 9 years, and it is the only known provider in our location. In the past year, there have been more and more times when service is not provided at all. There are robo-calls noting delays in recycling service, or occasionally garbage service, and they instruct us to leave the bins out for another day or two... or then it will not be serviced at all. This happens 50% of the time now, without any reduction of fees!! They are very hard to reach by phone, and when I have reported issues they have consistently deflected responsibility: they don't know the pickup didn't happen, no one called them... or once, they left half the recycling behind in the yard because it was "too much" even though THEY were the ones not picking up the recycling weekly. Our neighborhood has bears, and leaving out bins leads to bears tearing into it all, and then there is garbage and recycling all over the place, which they never clean up. It has become exceedingly frustration. Our entire neighborhood has been discussing the problem, and it is not just our family that is affected. This is unacceptable. It is time for the company to compensate those of us who pay for weekly service, and are lucky to get service every other week. In addition, given that we are rural, it takes some real effort to take the recycling to the road, and to have to go back and forth with that on a consistent basis is time consuming, difficult, and excessive.