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Find a Location

BV In/Out Home Repair has 1 locations, listed below.

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    Business ProfileforBV In/Out Home Repair

    Home Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Martinsburg, WV 25405-6872
    BBB File Opened:
    7/2/2022
    Years in Business:
    8
    Business Started:
    4/7/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Benjamin Vorous, Managing Member
    Contact Information

    Principal

    • Mr. Benjamin Vorous, Managing Member

    Customer Contact

    • Mr. Benjamin Vorous, Managing Member

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/02/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This company was hired to redo my master bathroom. Company requested full payment up front. I paid in full ($6875.00) on May 16, 2022. As of today, my bathroom still has not been completed. I have been given several completion dates then the workers never show up. Most of the time, I am never even told that they aren't coming. There's all kinds of excuses given to me when I contact the owner, Ben V*****. Last week, only 6 hours of work was completed and it was done incorrectly. They completely covered my vent with flooring so now there's no heat or AC getting through the bathroom. Ben V***** said he would come today. He was a no show. When I questioned him, I and my children were accused by Ben V***** of kicking his workers off my property while yelling racial slurs. I just want the work to be done and would've let the workers in to do so but no one showed up to work. My oldest son is nonverbal and unable to threaten or yell at anyone so this story is a complete lie. I keep getting told that workers will show up or they have shown up but they haven't. It's been 6 weeks and my bathroom still isn't completed. The company has received payment in full.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    M. B

    1 star

    07/05/2022

    Terrible, unprofessional service. Wanted payment up front...did not finish the job...and currently has disappeared without any further communication. He was paid in full 7 weeks ago and I currently have a half finished bathroom. A complaint against this company has been filed with the BBB. After speaking with other local people, I have found these issues to be a normal practice for the owner of this business. Please do not hire this company.

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