ComplaintsforAll Seasons Powersports Mineral Wells

• Initial Complaint

  01/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I went to All Seasons Powersports to buy a Motorcycle. After completing paperwork and going to the Loan company, I went home. I put $5,000 down cash on the bike and financed an additional $5,900. This was New Years Eve, a Friday. On Sunday I was called into work for an employee meeting and was laid off of work due to Corona. On Monday I immediately called Powersports and told them I had to back out of the bike, and communicated my situation. They told me I had to show up. I drove the hour and half to get there. They only refunded me $4,250, citing fees, titling issues and processing document filings that they needed to recoup money for. When I got to ********, the Loan Agency, they informed me that was an odd situation and I should call them back for not refunding me my total amount. I called them back when I got home and they said they would think about it. They called me back an hour later and said they weren't giving me any additional money back. The Finance Specialist was **** ******* ***** ****

  Business response

  01/17/2022

  Please see the attached PDF.  If it did not come through or is unreadable, please reach out to me by email a* **************************m, or by phone at ***** ********

  Better Business Bureau: Thank you for making us aware of this complaint, and thank you for the opportunity to respond. The customer involved visited our dealership multiple times the week of 12/26/2021. After viewing several bikes in our inventory, they were adamant they wanted a specific bike. The bike had a few minor cosmetic issues which did not affect safe operation. The customer made an offer contingent upon our dealership replacing several parts to repair those minor cosmetic issues that they did not like. We agreed to their specific offer. Based on the customer's communicated desire to purchase, we immediately ordered the special-order cosmetic parts from the manufacturer. We helped the buyer arrange financing through a 3rd party lender. This took about 2 days to complete. The buyer then came in to the dealership again, made their down payment, brought us the check from the lender, and signed all purchase paperwork. We agreed to deliver the bike to the customer at their address as soon as the requisite cosmetic parts were installed. After all the above, on 01/03/2021, the customer called the dealership & communicated that they did not want to purchase the motorcycle. They made no mention of losing their employment, or of any Covid-related hardship. They merely indicated a case of buyer's remorse. We provided them with two options: we offered a refund less a $750 restocking fee, or they could accept delivery of the motorcycle once the special-order cosmetic parts were installed. Our justification of the restocking fee is as follows: 1.) Special Order parts are non-returnable; we ordered a substantial value of parts based upon the customer's offer and desire for a cosmetically perfect bike 2.) We had invested significant time in this sale; the customer had already finalized the sale with all paperwork signed 3.) Our internal vehicle titling process had already been initiated, although paperwork had not yet been submitted to the WV DMV 4.) The customer indicated their desire to cancel their purchase for no good reason. No mention of COVID-related hardship was made, nor of employment loss. The customer accepted the refund less the restocking fee, and indicated they fully understood why we charged a restocking fee. They indicated no disagreement with it. Our dealership wrote them a check for the difference of their down payment minus the restocking fee. The lender's check was returned to the customer, as we had not deposited it yet. Our offer: 1.) Since the customer is now claiming their desire to cancel the purchase was related to COVID-19 hardship, if the customer can provide us with verifiable documentation from their former employer that their loss of employment was due specifically and only to COVID-19, we will waive the restocking fee. 2.) If the customer would instead like to purchase another motorcycle, ATV, UTV or trailer in our inventory before 03/31/2022, we will apply the restocking fee to that purchase. 3.) If the customer chooses neither Option 1 or Option 2, we are extending the offer of an additional refund of $260.08. After our costs were analyzed, we have determined our amount of loss to be $489.92. This number includes parts that were ordered for the customer & now not wanted, installation & service labor time, paper forms costs, and sales commissions earned, as well as intangible costs involving dealership employees' time. Please let us know which option the customer chooses.

  Customer response

  01/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint I* ********* and find that OPTION 3 FOR THE ADDITIONAL REFUND OF $260.08 to this resolution would be satisfactory to me.  I will wait for the business to perform this action AND MAIL A CHECK TO: *** ********** ****** ********** ** ***** **** if it does, will consider this complaint resolved.

  Regards,

  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩