ComplaintsforBudget Car Care
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Complaint Details
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Initial Complaint
11/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to Budget Care Care for an car inspection. The employee ***** ******* *old me the vehicle needed right tie rod end, wheel bearing, and front and rear alignment in order to pass inspection. I paid for the repairs and my wife went and picked vehicle up. She drove the vehicle and called me and said vehicle was still doing same thing it was before we took it there. I made several calls to Budget Car Care and spoke with ***** and his wife who was running the business at time. I was told on several occasions that he had alot of vehicles in and he would get it taken care of. After a couple of months of being lied to, I decided to go to the business in person. I met a man named ***** who claimed he was the owner and ****e was just working for him while he was in the hospital. I explained the situation to ****** he told me tha* ***** had took money from other customers as well and never performed and repairs and he asked me to bring vehicle in so he could see what was going on..I did, ***** then told me It was my brake and rotors causing the problem not the tie rod end and wheel bearings and I would have to take it up with ***** ******l in order to get refund. I have a repair receipt that does not even have the parts, work performed, parts warranty, or any other repair information. It only says "parts for vehicle"
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.