ComplaintsforDebt Collection Partners
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am not liable for this debt with ******** ****** ******* I do not have a contract with the collection agency. They have not provided me with any alleged contract. I did not sign an agreement for a third party to purchase and collect on any alleged debt. This is a violation of my personal and private information as well as HIPPA. I have only received a "statement" of accounts "open" with this collection agency. Most are medical claims.Customer response
05/14/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Debt Collection Partners regarding complaint ID 21566869.
Regards,
******* ******Initial Complaint
02/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This company called a number that has never been associated with any of my accounts to try and reach me for a medical bill. I was rightfully upset that they shared information with this person and then received TERRIBLE customer service from management here. They were incredibly condescending and rude and did not take any ownership for the issue. It is absolutely ridiculous that these people can do something like this and not have to answer to anyone about it.Initial Complaint
06/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am not liable for this debt with ********* ****** ******** AN. I do not have a contract with Debt collection partners they did not provide me with original contract as requested.Customer response
07/07/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Debt Collection Partners regarding complaint ID ********.
Regards,
******* ******Initial Complaint
02/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On February 16 I mailed in my payment to Debt Collection Partners and today February 27 I called them and spoke with Karen (would not give me her last name) according to her they didn't receive my payment yet. I then asked her to send me another bill and she refused Karen told me that the only way she would accept my payment was to pay by phone.I had asked her why she wouldn't mail my a bill and she told my she didn't have too.Customer response
03/24/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Debt Collection Partners regarding complaint ID ********.
Regards,
***** ******** Its pretty said you mail your check to this debt collection agency and they won't cash it this company told me that the only way their were going to accept my payment is if I pay by phone. And the company won"t respond to the BBB complaint.Initial Complaint
10/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I paid an amount requested by this company as soon as I was aware of an outstanding balance. I was told at time of payment (in full) that the negative report on my credit would be removed within 30 days. The negative impact has not been removed and it has been more than 30 days. I called this company to request an update and the person I spoke with was extremely rude. Once I had given this company their payment, they have not followed through with what they had promised.Customer response
11/09/2022
Better Business Bureau:
Thank you so much for your reply and your help with this. At this time, I have not been contacted by Debt Collection Partners regarding complaint ID ********.
Regards,
****** ******Initial Complaint
10/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Went to *** ****** for *** ***** **** physical needed. Facility was to bill ******* which never happened. Received bill and contacted them regarding who the bill was to go to. Continued to receive bills, turned over to debt collection. I had to pay bill or it would go on my record. The letter I received stated I owed 67.50 and I was charged more. I am a college student who will be serving my country upon graduation. I have a limited income. It’s sad *** ****** couldn’t do their part. And then for Debt Collection Partners to charge me more than they needed to.Customer response
10/27/2022
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Debt Collection Partners regarding complaint ID ********.
Regards,
*** ****Initial Complaint
02/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
For the last year I have received multiple bills from Debt Collection Partners LLC claiming that I owe 2 bills, totaling $48.51, to ****** ****** Center. I have contacte* ****** ****** ******** billing department and have been told that I owe nothing. When I reach out to DCP however, they claim that I still do and will not tell me what these charges are for and have adjusted the billing amount several times.
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BBB Rating & Accreditation
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Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.