Business ProfileforAspen Dental

I only came to them because they were within my network. Apparently, they are not? I have started to receive a bill for a tooth cleaning I received while there. I was told I needed to come in for a tooth cleaning, and I did. Apparently, the person who performed the cleaning on me was not within my network and when I called my insurance to figure this all out, I told them that I did not have a choice in the matter; I was NOT given a choice of who to clean my teeth. They sent me to a room and someone walked in. And not I am stuck with the bill for that cleaning, and they are refusing to communicate with my insurance to sort the matter out. I am also getting a bill for a procedure that my insurance has said over and over that they will pay in full once they receive the x-rays. It has been 6 months and my insurance has not been able to get them to send them the x-rays. I have called numerous times asking if they have sent them yet, and they said that they were 'pending'. when I asked them what that meant, they said, and I quote, "I don't know." My insurance sent me a letter saying they have exhausted efforts in retrieving the x-rays and have suggested I try for them since they are refusing to send the x-rays in. I have called to let them know they will get paid when they do, and they have refused. I have been told the office manager will call me and they never have. I have called numerous times to speak to them, and they are never there or around. Their billing department system was down to 2.5 months, and the manager said they would call me back when they were back up, and they never did. I have been swindled out of money from these people who are refusing to show any effort on their end to fix and have left me with bills I am not responsible for as I have done my job to make sure I've done everything I needed to do on my end. They are refusing to work towards a solution and is costing me lots of money to make up for. An internal review needs to be done on this dentist