ComplaintsforAspen Dental

• Initial Complaint

  04/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to Aspen for dentures. When doing the temporary dentures they struggled to make them and even get them to fit because they didn't have a mold in the office small enough for my mouth. So I never got to use the temporary ones. They said the permanent ones would be able to fit better they can do more with them. Come time to get my permanent ones they make them and dr even says herself they need pediatric size. I'm adult but I'm smaller then most of my kids I'm child size myself. They made my dentures now they don't fit cause pain. I've had to go through pain and suffer as well as the mental and emotional I've had to deal with not having teeth they are too big and aspen refuses to make news ones keep telling me adjustments need made and make adjustments and I still end up in pain in my mouth headache. Can barely bite food and fit food in my mouth with the dentures. It's been a year now and they still aren't making it right I was just there again today adjustments made but never new dentures I need. I just wanted new ones made or money back. I've had to live in a hotel over a year with my 5 offspring I don't have money to throw around and be screwed out of. Not to mention now they can't eat unless dinner is made so I can eat being in a hotel and hotplate limited food as it is to make to eat with no teeth. Now they have to eat the same things over and over so I can eat as well and not making 2 dinner and taking hours with a hot plate in a hotel room. The amount of stress and suffering alone from this is more then I need right now let alone the judgment others want to put on me just because I don't have teeth all they need to do is make new ones but I'm suffering and my family because they won't do their jobs.

  Business response

  04/26/2024

  
  

  Dear Sir/Madam,

   

  We are wriing to acknowledge receipt of the complaint filed by ******* ******* regarding their experience at the Aspen Dental branded practice located at **** ********** **** ****** ****** *********** ** which is independently owned and operated by **** ******* ***** 

   

  Upon receiving the complaint, the office that treated the patient will initiate an internal review of the issues raised. A team member from that office will then be reaching out directly to the patient within the next 5 business days to discuss the details of the complaint and work towards a mutually agreeable solution.

   

  We appreciate the Better Business Bureau's role in facilitating communication between consumers and businesses and take this matter seriously. Rest assured that we will make every effort to rectify the situation and provide a positive outcome for the patient.

   

  If you have additional questions, please do not hesitate to contact me. Thank you for your attention to this matter.
  

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I allowed for the Morgantown WV office try my top denture again. Again, it doesn’t fit properly & is so loose I get blisters on my gums when I eat. I apply glue at least 2x a day. I didn’t have this problem with my initial denture from the dental school in 2019 for 3 years.

  Business response

  12/13/2023

  Dear Sir or Madam,
  Thank you for the opportunity to respond to the complaint filed by ****** ***** on behalf of the
  Morgantown, WV Aspen Dental branded practice, owned and operated by **** ****** PLLC. We will be
  responding to the consumer directly on this communication.
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned
  and operated location and care team has the autonomy to work with patients, so they receive quality
  care. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are
  raised, living into our commitment to say “Yes” to quality oral care.
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to
  federal privacy laws. 
  

  
  

• Initial Complaint

  04/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date: October 2021 Amount paid : $274. What happened : I went to there for a consultation for a bottom denture. I needed ***i removal done before I could get it. **** is bony growth beneath my tongue. I spoke to the financial advisor and she told me my insurance covered the removal and the denture package. My balance was $274. which I paid that day. The procedure was done, the denture was made. 3 months later I get a bill from them for almost $1700. for the Tori removal. My insurance didn't cover it. I appealed and was denied. I went for an adjustment on my denture and talked to *** **** about it. She said that she knew that I was told it was covered and she was going to have the company write it off. Fast forward a few months later I get a strange phone call. It's a collection agency. Aspen turned me over to collections. I assumed it was written off. Finally Aspen tells me the best they can do is eat half of the cost. That's bull. I wouldn't have had the denture done if I still owed $900. My credit is now messed up because they turned it over to collections. I can't afford one more payment a month. I live on ****** ******** *********** * *** ***** * ****** 

  Business response

  04/14/2022

  Responses attached. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩