![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforWilliam A. Myers II, DMD
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On Wednesday, January 17, 2024 I called a number of dental providers in an attempt to have an appointment scheduled (tooth extraction). Dr. William Myers office was contacted on that day and I was told that their policy prevented appointments being schedule without x-rays having been sent in advance. I was then told that I would need to contact my dentist and call back after x-rays were sent. I did not call back because the first opening I was told was in February and I needed my tooth pulled as soon as possible. *** ****** ** ********* was also listed within network and was able to get me in on January 18, 2024. I called today after returning from a work trip having received a voicemail (February 28th while out of town). According to the voicemail which I no longer have, my x-rays were still not received but I had an appointment scheduled for the 29th at 1 pm. Having only arrived back today I called and was told by the office manager that she decided to waive the policy and scheduled me an appointment that I then missed. I was then informed that I would be considered a no show and would receive a no show fee. I questioned how a no show fee could be applied to an appointment I did not make and was met with a lot of hostility. My fear is that this office might have or will do this to someone else. While I understand the no show fee, I do not feel it should be applied to appointment made solely by the office manager (******* with no input from the patient. Efforts have been made to discuss this with ****** but all efforts are only met with an unprofessional attitude.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.