Business ProfileforGabes

Gabe’s committed to a reward program that depending on spending you get $5 off $25 or more. Gabe’s internally would keep coupons on their system so you can give them your phone number and have them look your account up. They also will stack coupons for people like me that spent a lot of money and have a lot of coupons. Last week I went in to Gabe’s to do shopping and they told me their system was down and apologized. I had a lot of stuff and there was a massive line. I complained and the manager said there is nothing they can do. I bought my stuff without using the coupons Gabe’s was supposed to honor because of their system fault. Today I went in to use my coupons and buy Christmas items only to be told by the employee “we no longer can help with that” I was mad and asked why and she said “the company changed it and many people are mad”. I said the only reason I came here was to use my coupons. This is now about $30 worth of coupons they should have used. I am requesting store credit for the money I should have had off my purchases in store credit and I want Gabe’s to notify customers by signage on doors and by email of this change as there has to be dozens of people mad, but I might be the only one pursuing Gabe’s to make it right. All of my purchases are under my phone number and do not feel I should have to upload reciepts as the business has record of my purchases and coupons. All their computers have to be networked into a Gabe’s server.