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ComplaintsforSewer&Drain Specialists, LLC
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired ******* ******* from Sewer&Drain Specialists, LLC to do some light plumbing work at my house on approximately 3/31/2023. One of the items he was supposed to fix was replacing a sink sprayer hose. On 5/23/2023, I sent a text message to Mr. ******* informing him that the sink sprayer hose was still leaking and asked if he could come back and look at that. He replied with "sure can". On 6/28/2023 I sent another text message asking when he could look at it. I received no response. On 7/6/2023 I called Mr. ******* to ask when he could look at it. He gave me an approximate date range within a few weeks that I do not exactly remember. On 8/16/2023, I sent a text message asking if this could be dealt with within the next two weeks, and received no answer. It is now 8/17/2023, almost three months after I asked for this to be looked at.Customer response
09/15/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Sewer&Drain Specialists, LLC regarding complaint ID ********* The issue is still unresolved.
Regards,
******* *******Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Company was hired to fix sewer clog and replace line. The company left pipes sticking out of our driveway for over six months. In the original contract they were supposed to cap the pipes with metal pieces so we could drive over them and not break the pipes. Since the initial install they have expanded employees and the worker who installed our sewer lines is no longer available so they have no clue what no what was in the original contract. They have set up over 10 appointments to finish the job but have not made a single one. They keep taking new jobs before finishing their current ones and use the excuse they are busy and they will get to me when they can but I should have been done almost a year ago. The receptionist has been very combative and States the job is already finished but we have pipes in our driveway that if we drive over them they will break and it was their decision to put the pipes there I would never have made that decision. So now we’re told we have to deal with it how it is because they messed up on the original job I have never been yelled at by a receptionist before this, the customer service is non existent.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.