Business ProfileforCrossroads Property Rescue LLC

The owner of this company blamed my builder for not getting back with him to schedule my job. My builder has an email documenting approval of the estimate and to start the work. Meanwhile, over the course oif 3 months, the damage to my house got significantly worse from the water leak and mold. One employee told me that I was very very fortunate that the pipe didn’t already “blow”. More importantly, the owner lied. The owner was made aware during his estimate that I was concerned about COVID, CoVID vaccination status and that masks and social distancing be observed. At the doorway. I again asked if everyone was vaccinated. He said YES. I asked if they would still wear masks when I was in the room to be extra safe as I am in a high risk age group. On the second day the crew got lax and did not wear their masks. I didn’t ask them to keep their masks on because they were very hot while working in a small closed in area. I had to turn off the heat because they were obviously uncomfortable. I wore a mask and stayed out of the area as much as possible. By chance I mistakenly pocket-dialed the employee. I unfortunately learned that he was home sick with head congestion, admitting He had felt “warm” for the two previous nights. I also learned he was UNvaccinated. The owner had lied. This is the same person who, unsolicited by me, touted being a Christianity was pulling him through a serious chronic illness So after spending two days with this employee I was alarmed about my exposure. When I addressed this with the owner in a text (I can share with anyone who wants to read it), the owner totally dismissed and minimized my concerns. He said they “had done nothing wrong” and to wait for the employees CoVID results.. He showed absolutely no concern for me. Instead he cast blame on me for being “mean and inappropriate”. He refused to answer any of my follow up questions about the mold remediation work even though his employee wanted me to sign a waiver that they couldn’t guarantee the floorboards were mold free. I will share this entire text conversation if requested. . Even when he got the results he didn’t share them with me, despite curtly promising “when I know you will know”. I still had to chase down the results to learn the employee tested POSITIVE. The owner refused to pay for a CoVID test from my doctor and instructed me to drive 30 miles to the closest Walgreen for a “free test”. The lack of self- responsibility for himself and his employees was a blatant show of unprofessionalism and disregard for his customers. I have no idea if their work is adequate as I don’t have the test results back. I had to ask the 3rd party tester to send results directly to me as well. I cannot count on this contractor responding to me so I can close in the hole in my wall from the outside winter weather. . As a company who regularly performs services in the homes of his customers, this owner had absolutely no concern about responsibility to me as an elderly customer. He was confident and rather arrogant that there was no liability to him, because of course he denied lying. The pandemic has altered our world and our responsibility to each other. There needs to be some integrity by contractors who don’t lie to gain access to the jobsite. I know it is his word against mine, however it doesn’t make sense that I would be this upset and expend this effort for no good reason.

I am sympathetic to the situation that Ms. ******** is in. Crossroads was approached by her builder in October to do a mold job. The estimates were sent to the builder, who was hiring us for the job and paying for the work. No response was received after the estimates were sent until late November. At that time, the builder contacted our office asking why work hadn't started - we informed him that we were never contacted to begin, that a contract had not been signed and the required deposit payment had not been made. He emailed the office saying that the email would then have to be accepted as an authorization to do the work. At that point, we immediately scheduled the work, even without the required deposit payment. We absolutely take CoVID precautions seriously.Crossroads Property Rescue has made it a policy since early 2020 to do daily temperature checks on all employees. We treat company vans and our building with ProKure weekly, and more often if a positive case pops up. We require employees who have even mild symptoms get tested for CoVID. We also require any employee who has had contact with a CoVID positive individual to remain away from work until they can produce a negative test. To date, unfortunately, most of our employees have been infected with CoVID at some point. In addition, most of our employees have been vaccinated. We have numerous employees who have been vaccinated for CoVID and then also became sick from CoVID. This has put extreme strain on our business but also on our employees and their personal lives. As such we have not made it a policy to require vaccinations as a term of employment - we believe personal medication decisions are personal. All this is to say, we are just trying to navigate and manage this new normal, while doing what is best for our company, our employees and our customers. All Crossroads personnel who were scheduled to work at Ms. ********'s house were instructed to wear proper PPE the entire time, as everyone was aware of her concerns over CoVID. They wore PPE for the entire time at the home, until instructed by Ms. ******** that it wasn't necessary and that she would stay in a different part of the home. On Friday Dec 3, one of the employees who had been working at the home work up with a non characteristic headache. He decided to take a personal day and get a CoVID test as a precaution. Unfortunately, that test was positive and that employee was then off work while under quarantine. When Ms. ******** found this out, she then sent a series of demanding, insulting texts to the owner of Crossroads. She also refused to let Crossroads back on her property. In a series of texts, she would refuse to let us return, but then demand that we return and finish her job. It should be noted that we gave the original builder 2 estimates - one for mold mitigation and the second for the rebuild after the mitigation. He hired us, and signed the contract for ONLY the mold mitigation. At the point of the employee testing positive on Dec 3, the mitigation was essentially complete, except for some equipment that needed to run. During the back and forth through texting only, she said she didn't want us to return. The owner wanted to speak in person, as texting conversations can often be misinterpreted, however she texted back that she wanted written proof only. So it was texted back that if she didn't want us to return then we would need to get our equipment back somehow - she could step out of her home or we could bring the local sheriff to remove our property. She again said not to return. However, in the next text she would demand that we return to the job and finish the job (that being the 2nd estimate that we were NOT hired to do). Again, this was all going on over texts, on the weekend and yes, it was getting heated and ugly. It is unfortunate that this job turned ugly. Crossroads has always taken precautions about CoVID seriously and we apologize that Ms. ******** was even tangentially exposed to CoVID. We have the health questionnaire and temperature checks for the employee who was in her home both days and both show no red flags. We are also sympathetic if the conversations had with Ms. ******** seemed flippant or less concerned than she would have liked - however, all the communication was done over text only, which is not a great way to have important conversations about difficult subjects. She was also demanding to know private medical information, over text messages which, even if known, would not be given out. We still believe that, with these same circumstances, we didn't do anything wrong. We check employees daily, we require testing, the employees were wearing PPE in the home. The employee had also been tested 3 days prior to the incident and that test came back negative for CoVID. Our only other option was to not do the job at all - however we expect that if we had made the homeowner wait longer, she would have also been upset by that.