ComplaintsforHandyman Services - Anton Panov
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/03/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
July 1, 2022. I hired Anton to put up my pool wall, install the sand and bottom layers, and install the liner. It looked great when they were done, but as soon as I put water in it, the liner fell in. I asked them to come back and fix it, and create a concrete pad for the filter at the same time. They reattached the liner, created the concrete pad, and left. Once I attempted to put water in the pool, the liner fell in again. I contacted the pool company and they said that the sand was not installed properly, that 2-3 inches of sand needed to be added a foot from the wall, all the way around. This would ensure the liner had overlap when the top rails were installed. When I asked Anton to please come fix it, with the information from the tech support, they said they were busy for two weeks and have not responded or shown up to finish the pool. I paid them $1400. 00 on July 1st, to do just the pool install and I do not have a pool that has been installed properly and they are not standing by their work. At this point, I am starting to see it as a loss and will look for someone else to fix their work but I think it's important for others to be aware of their business practices. I would like the sand added and liner reinstalled. Part of the issue was that they cannot read English well but assured me they knew what they were doing. I have reached out twice to find out if they will be finishing the project, with no response. They have pictures of me and my pool posted on their Facebook page advertising their work, but its deceptive advertising practices, the work is not done and I do not want those pictures on Facebook. Thanks in advance for any help you can provide.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.