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Business Profile

New Car Dealers

Premier Chevrolet GMC of Morgantown
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, December 16, 2022, I had my vehicle worked on at the service department at Premier Chevrolet in Morgantown, WV. The total for the service was $2,288.97. This total included tax. After providing my credit card to the employee I received a receipt for $2,369.08. I then asked why my total was raised by $80 and was told "yeah, we charged you an $80.11 surcharge for using a credit card". I then explained to the employee that I did not authorize that charge prior to my credit card being used and that I would have paid with cash. I then spoke to the service manager, Sam ******, and asked that my $80 be refunded to me. He explained that it is the credit card companies fault and that I could contact them. My complaint is that I was not told that there would be an $80 "surcharge" added to my total prior to the employee swiping my credit card.

    Business Response

    Date: 01/26/2023

    we will be issuing a good will refund for the customer. 

    Customer Answer

    Date: 02/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *****

    Business Response

    Date: 02/16/2023

    CHECK NUMBER ***** FOR $81.00 DOLLARS WAS MAILED TO THE CUSTOMER 

  • Initial Complaint

    Date:07/05/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car in the beginning of October 2021. Two weeks after buying the car the check engine light went on and wouldn’t drive. Ever since, I have had issues with the car shaking tremendously, oil leaking, spark plugs, coils, and sensors needed replaced. In May 2022 it had shut off on me while driving and the breaks went out. Luckily no one was hurt, but I immediately made another appointment to get it looked at. Premier GMC wouldn’t get me in for 3 months even after hearing what had happened. I fought with them for days before they got me in. They said they don’t know what they’re doing with my type of car so they sent me to someone else to have it looked at. The place we went to couldn’t do anything so GMC towed it to their dealership and has had it for over two months now. They are refusing to give me a rental or help pay for one and are wanting me to pay almost $2000 to get it fixed. I have not even had this car for a year and they won’t even give it back so I can take it somewhere else.

    Business Response

    Date: 07/12/2022

    *****, thank you for brining your concern to my attention, I am currently looking in our open repair orders of vehicle that are currently in my shop. Is this vehicle under your name or a different name so that i may look into this matter for you? thank you.

Premier Chevrolet GMC of Morgantown is BBB Accredited.

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