ComplaintsforNeff's Repair Center LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*** *********** *************....Thursday January 25, 2024 I took my 2015 *** **** to Neffs Auto in New Martinsville, WV to have maintenance on the air suspension. After a week they said they repaired to driver side air control module, and that the vehicle was safe to drive, but errors codes pointed to an issue with the nitrogen, and that dealerships where the only place that had nitrogen. I would just need to take it easy on the potholes, because the front end was sitting "a little low" Upon my arrival and inspection of Neffs work, I determined that the vehicles ride height was too low and that the front end of the truck was resting on the front wheels. In no way was that vehicle safe to drive. So, I returned to the shop to instruct then that the vehicle was not safe to drive and that I need to have it towed to the dealership ******* ***** in Parkersburg, WV). Friday January 26th I called ******** towing to arrange a tow and after a $400 tow bill and the dealership taking a closer look at the vehicle it was determined that Neff's didn't properly finish the job and that the sensor control arm was completely off the mounting bracket, forcing the truck to rest on the wheels and not properly inflate the air suspension. $170 later the dealership reconnected the sensor and the truck was able to properly inflate. I called Neffs and explained the situation, they denied everything, even down to them calling a tow truck instead of me, which is a blatant lie. I am requesting the $400 tow bill and the $170 bill to repair Neffs mistake be reimbursed to me, as well as the $300 I paid to Neffs to not repair my truck.Customer response
03/19/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Neff's Repair Center LLC regarding complaint ID ********.
Regards,
*** ***********Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My wife was involved in a auto accident and her car was sent to Neffs repair center for repairs. After having the vehicle for almost 2 months they told me it was finished. Immediately upon pulling out I noticed an extreme vibration coming from the damaged area of vehicle . They had my vehicle for another couple day while repairing. The vehicle has progressively got worst since the day we got it back in the damaged area. They billed for me brand new parts where used parts were used. They have refused to look at the vehicle without charging me more money . The issue clearly is caused by the area they worked on ,which was suppose to be new parts . The vehicle was picked up towards the end of October 2023 and has had problems every since in the right rear area of vehicle. The area they repaired on my vehicle is now unable to be driven until fixed. I have been more than patient trying to work with them to fix the vehicle but I've had enough. They have lied on the parts being new when clearly the were used. They charged me 2 5 times the price of a new rim for a used rim. They're very unprofessional and also have cats all over there waiting area making for a tough environment for people allergic to feline.Customer response
01/30/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Neffs Repair Center regarding complaint ID ********.
Regards,
***** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.