Business ProfileforHackbarth Delivery Service

HORRIBLE! I ordered a Christmas gift for my husband from ******* and it was scheduled for delivery on 12/6/23 from 8am - 8pm, no call, no email, no nothing, Hackbarth did NOT deliver my order. I did all the research to find the telephone number for them. I called them and spoke with Susann of the Mobile, AL. office. She said we just received this delivery today, we can't have it to you until 12/13/23. I confirmed that I would be here to sign for the delivery. 8am - 8pm. NOTHING! No call, no email, nothing! I called them and spoke with Katlyn and she stated that the driver showed up late for their route and they would not be able to make the delivery today. They would have to reschedule. I said absolutely not. I ask to speak with the supervisor, she said he was in the office, I said please transfer me. She said we can't the phones are not working. I said oh, the phones we are talking on are not working. She said we have had problems. I said Yes, and none of it is my issues. The supervisor's name was Chris, he was suppose to call me, he never did! I contacted *******, the lady put me on hold and tried to call Hackbarth and they wouldn't answer her call. She refunded me for the item ordered but still had to charge me $140.00 because the shipper charges them. I advised ******* to find another shipper.