ComplaintsforHackbarth Delivery Service
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Complaint Details
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Initial Complaint
03/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a bed from ******* on 2/23/23 for $731.40. This bed was supposed to be delivered somewhere around the 9th-17th from Hackbarth Delivery Company out of the Charleston/Nitro area of WV in 3 separate boxes. I have called numerous times to check on delivery of the bed, and each time am told they can only find record of one package and that they received this in their warehouse on 3/8 from ******** Finally yesterday on 3/22, I got a random call from a delivery person and all that was delivered were my bed rails. Paperwork left in my home states they delivered all 3 boxes and they did not. Only the rails. I called this morning and again they cannot find record of the packages even though their paperwork clearly indicates that each piece of my bed has an invoice number with them. At this point, I feel it is theft and would like an investigation into the matter.Customer response
04/18/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Hackbarth Delivery Service regarding complaint ID ********.
Regards,
Amanda *******Initial Complaint
12/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On Oct 4th i ordered a sectional sofa from ************** They shipped it from NC to their last mile delivery company called Hackbarth Delivery in Nitro WV. It arrived at their location on Oct 19th. After weeks of trying to reach anyone at this company i finally was contacted by a man named James and told it will would be delivered the following Tues. It was not and was then contacted by a lady named Megan on Nov 18 saying she would take care of things. There had been many times after this i tried to contact them again about a delivery date with no response or reply. I had begged for them to just get it to me so it could be over with. Finally on Nov 25th 2 delivery men brought my sectional. Though it was only 6 of the 7 pieces i ordered. The end recliner with the armrest was not there. I immediately called James. His response was at least you got most of it so you can sit down. Since the 25th i have been told multiple times days it could be delivered and also told for sure it would be here Tues Dec 6. It never came. I talked to James that evening and he was not concerned and told me to call the next day. I did and with no answer. It is now Friday Dec 9 and have still not been able to contact him or the lady at the company. I would just like the rest of the sectional i paid $2400 for. They had said they deliver in my area weekly yet they wont bring the last recliner to me. I dont know why and im beyond upset and stressed at this point. I shouldnt have to beg a company to deliver items that i purchased. Please help me to get this finished BBB, you are my last hope as i have also spoke to the furniture company with no avail and the main office for Hackbarth delivery as well. Thank you!Initial Complaint
07/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered furniture from *************. I was informed that the couch was delivered to the "white glove" delivery terminal and given a phone number to call to schedule my delivery. Upon calling that # I was redirected to call another number, where my order was actually located in Nitro WV with Hackbarth Delivery Services. I began calling on 7/22/22 which continued to ring through to the main calling terminal in ***** ******** where I was told that the Nitro location was under staffed and that I would need to call again on Monday in order to reach someone. I called at 8am, when a lady answered the phone in Nitro, confirming it was the Nitro location and confirming my order was in fact there, She stated that my couch could be delivered that week but was unsure of the date. I would receive a text update the day prior to delivery. I have called back every day since for an update on the couch delivery and now no one answers the phone at the Nitro location and I get rerouted to the ******* location where I get the same answer each time. That they can not see my order in their system, that Nitro is understaffed and now, as of 7/28/22 that the "Regional Manager" is at this location trying to sort things out. I was told at 10am on 7/28 that someone would be calling me back that day with an answer from the Regional Manager and I received nothing. I even told the lady I was willing to drive down there or have someone who was driving through the area soon, pick it up for me but they have been extremely non-compliant and resistant. I just want to know where my furniture is and an estimated delivery date, as it is already past the original delivery date. I understand if people are short handed but to simply not answer phones for a week is ridiculous especially when people have paid thousands of dollars for furniture.Initial Complaint
05/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Delivery of a refrigerator was to happen today! It didn’t! This is not the first time this company has messed up on a delivery to us. No contact, no idea about rescheduling, no nothing!! My husband even went to their warehouse in Nitro, wv, there was not a single delivery truck on the premises which I guess means the drivers take the truck home with them with our refrigerator in it!!! Total incompetence!!!Initial Complaint
03/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Queen size mattress was supposed to be picked up for a ******* *eturn on 3/9/2022 between 12-4 in Nitro, WV. I dragged the thing onto the front porch for the company to pickup at any time. They never showed, never collected the item, never communicated anything about a delay. I have video cameras at my front door and never saw a delivery truck even pass my house all day. I've messaged several times today for an update with no response.Initial Complaint
01/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered furniture from *** **** last month. Two weeks ago, I was contacted by Hackbarth saying they would be delivering my furniture the next day and I was provided a time range that they would be here. They never showed up and never called to reschedule. I finally was able to reach someone at Hackbarth a few days later about rescheduling my delivery. I have been told a new delivery date at least 6 times now and I still don’t have my stuff. I just want my furniture. This is stressful and we are wasting our days waiting around for furniture we may never get. I read reviews from other customers online and there are tons of people who have the same story as me. It’s sad that there is a business out there doing this stuff to people. They need to be shut down.Customer response
01/04/2022
No, it was supposed to be delivered (again) today between 10am and 2pm. It’s now almost 4:30pm and it hasn’t been delivered and I’m sure it won’t be. I’ve been through this so many times at this point. I’m really frustrated and angry. They keep wasting my time.Customer response
01/28/2022
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Hackbarth Delivery Service regarding complaint ** *********
Regards,
***** *****Initial Complaint
12/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
An elliptical machine was delivered to the Hackbarth Delivery company warehouse in Nitro,WV on 11/11/2021. We have made multiple attempts to contact the company to schedule delivery. Nobody will answer the phone. We messaged them and they outright refused to schedule a delivery for this item. ****** *rack, the company that we ordered from, told us the company had until 11/15 to reach out to us to schedule a delivery.
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.