Business ProfileforPioneer Volkswagon

On 6/20/22 I took my 2018 ***** Accord to Pioneer in for an A/C condenser warranty because my A/C had stopped working. I received a phone call after they had looked at it and was told verbally that there was in fact a leak AT the condenser which is what the warranty states is covered. They are refusing to fix it and stating that there is foreign rock damage to the condenser. Upon being told that I asked to see pictures of it as proof because I didn't believe them. Upon picking my car up and paying them for the inspection I asked to see the pictures of the condenser and they informed me that they didn't take them because they didn't feel they needed to. The invoice they gave me only states that there is a leak AT the condenser and no damage to it. The warranty states that it should be covered and replaced at no cost. I contacted ***** and they also stated that based on the invoice it should be covered but they can't force the dealership to fix it because they are privately owned. When I called Pioneer back about the conversation, I had with ***** they informed me that I would need to bring my car back in order to take pictures of the condenser to send to their ***** rep which I refused to do as I had told them to take them already and I live 1 & 1/2 hour away and gas is expensive. I then went and got a second opinion at a local dealer and was told by them that it should be covered that they don't see any sign or excessive rock damage. I then called Pioneer about the issue again and they are still refusing to fix it unless I bring the car back in for pictures or take them myself. I was going to get pictures myself however I can't get them based on location of the condenser. I have provided copies of the warranty, invoice with payment receipt, and second opinion of the condenser. I feel as if they are trying to lie and make me pay for it because they don't get paid as much by ***** for the warranty work to be done. I am requesting a refund and my car fixed.