Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2014 Nissan ********** to lee Myles to have a transmission fixed under warranty. My deductable was $250 the shop informed me I had to pay a total of $648.xx. once the repair was made they called to inform me there was other repairs that they were going to have to make repairs to the engine and the warranty company was not going to pay for it. My wife brought them the parts and they called her cheap and was very rude. Our $250 deductable has turned into a bill that is nearly $1,500

  

  Business Response

  Date: 11/27/2024

  On 11/18 we test drove their Nissan, we found that there were several misfire; this had to be addressed in order to warranty the transmission. On the 18th I explained to the warranty company the vehicle needed a complete tune up and PCV valve. They explained to me that they would only cover one coil and 2.3 hours in labor. This did not include the other coils, spark plugs, plenum gasket, and PCV valve.

  I called customer and told them that they had some options. One for us to only put in one coil that was covered and us charge them for 6 spark plugs or two we replace 6 coil and 6 spark plugs, plenum gaskets and PCV valve which if they went this route, they would have had owed us $1440.00. **** said that she would need to call me back because she believes they had already bought the coils and spark plugs. **** called back on 11/20 to let me know that she did purchase the parts already because they were aware that it needed a tune up when they took it to another shop.

  We explained that would be fine but we recommend OEM spark plugs. On 11/22 **** came in with her own spark plugs and coils. At this time we explained to the customer that installing non OEM spark plugs could still result in an engine misfire and we would not be responsible for customer supplied parts. On 11/26 ******* came to pick up the vehicle and paid the remainder of what was owed, $830.42, it was explained to him in more detail  of what we were meaning and the reason why we would not be responsible for installing customer supplied parts. Matt also gave an example of different types of vehicles that when replaced with brand new spark plugs that were not original equipment and customers still had trouble with the vehicle after. Before ******* left, he was very appreciative of us explaining the situation to him and what happened when **** came in to give us their parts. He said that there were no ill feelings and that he would contact you and let you know we resolved the concern they were having.
  

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 

  I attempted to message the day of regarding this and apparently sent it wrong. I appriciate the service from lee myles

  Regards,

  ******* *******