ComplaintsforCentral Van Lines

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired this company to move me from West Virginia to Texas. They estimated the move to be 6,000 dollars. That price included my sleepnumber bed which they said would be no issue. Come the day of the move they could not disassemble the bed for the move. They wanted to charge me 3,000 dollars to move just the bed. I told them I refused to pay that for something they said they could do. We agreed on paying for the disassembling the bed moving it and reassembling. I recieved my main load of things April 1st minus the bed. I have been waiting four weeks for it. They said it would be here April 10th. That time has come and gone no bed. They tried to charge me for both the first load and the bed. I paid the 6,000 for the first load but disputed the 729 for the bed until it is recieved and assembled. They have stopped taking my calls. I called allied movers and they do not know where my bed is and when I will recieve it. I am disabled and need my adjustable bed to sleep comfortably. I just want my bed.

  Business response

  04/17/2023

  Ms. ******* contracted w/ Allied to move on 2/24/23 original estimate given. Note: No sleep # bed. only 2 single matts. Cost $5,943.53. Load 3/24 to deliver by 4/10 WV -TX. Day of load 3/24 Ms. ******* decided now to move the sleep# bed after driver arrived. Sleep# bed is a specialized item and must be disassembled by a 3rd part company. Driver is not trained or equipped as he is a long distance driver. A customer cannot decide on move day and expect that to occur with out pre-notice/planning. Customer left house with driver at load because she also planned her flight for same day as load?? Driver could not take bed and our office could not get in touch with customer to authorize 3rd party. Bed left and PU up by us locally to be shipped to her after 3rd party services. Her delivery spread was thru 4/10 and she received main load on 4/1/23 to a mini storage unit. The bed was serviced and shipped on 4/6/23 and it delivered to her on 4/14/23. She did not wait 4 weeks for her bed but rather 13 days from original load on 3/24 and only 4 days past 4/10 delivery spread. If customer disabled, then why was bed not set to move with main load and only decided on load day. This was complicated by customer and then leaving on move day. The bed has been received and should consider this closed.  SEE ATTACHMENTS VERIFICATIONS on CHANGES ETC.

  Meri-Elen Castellano

  304-223-7336 Central Van Lines

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