Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car about year ago from Matt C**** at Ramey Chevy and it has already broke down. Ramey Chevy service department will not honor warranty where it’s only 3k miles over on powering warranty at 63000 miles. It was a 2020 Buick Encore GX AWD. The Engine computer module went out and it was basically a new car. We asked if they would take it as a trade and they declined paying it off and trading it. Then asked if they would fix it for free where we just got it a year ago and basically still knew and they said no. Had to pay for towing and such to get it towed for just that.

  Business Response

  Date: 04/14/2025

  Since this complaint was filed, ******* ****** has agreed to cover the repair on the vehicle at the dealer's request.  The tow bill was covered as well.  We have since spoke with the customer and they are very satisfied with the resolution of this problem.

• Initial Complaint

  Date:02/06/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2024 Chevy trailboss on1 /26/2024 it had damage from transport to bumper, tow hooks, grill, empty fuel tank and not detailed. I was told as soon as they had parts in it would take a couple hours to put it altogether. I was then told that day they got the parts bring it Monday 1/29/2024 for those repairs. Ok I drop off vehicle and pick up loaner. They call evening of 1/29/2024 told me that they ripped apart my truck and that it’s not together. That they need to keep it for a whole week then I can pick it up on Monday the 5th. I did not agree to it till my husband went Tuesday and told them since they said I could have anything in regards to that truck like a cover etc but husband went in said I want ceramic coat and extended warranty. Service department agreed said they would have it all taken care of by Monday 2/5/2024 and I would be able to pick it up. Went today truck was not ready, they hadn’t worked on it. I was not getting ceramic coat or anything else. I told them that if that was their answer I would have never left my brand new truck with them I would have had them put it back together and I would have brought it to them when they had all the correct pieces. They owe for a full tank of fuel that I never received, a full detail I never received as well as ceramic coating for truck and the extended warranty. I offered to take my trade back since I had only been in possession of vehicle for 48 hours till they needed it back for over a week.

  Business Response

  Date: 02/22/2024

  I am sorry that you are upset about your experience at Ramey Chevrolet.  I would like to take a moment to respond to your statements.

  When you purchased your vehicle, it did have transport damage to the front.  We ordered the parts needed to repair the issue.  I explained to you at the time that in order to save time, when we received the part, we would sent it to paint.  The day we expected the part back from paint, we pulled your truck in and removed the damaged one. 

  This way, once the part arrived, all we would have to do was install it.  Yes, the part that was sent from GM was the wrong part.  I called you and explained what had happened and that I could put yours back together if you wanted, or we could give you a vehicle to drive while we waited on the correct one.  You were told that once everything was completed, I would request an extension of your warranty for your inconvenience.  You mentioned ***** *nd told me that is was ok to not put the damaged part back on.

  We were also going to look at the radio issue you were having.  The radio would act up while driving.  We checked it out while it was here and made sure it had all the updated software.  It was working as it should setting still so all we had to do was drive it once the damages had been repaired to see if took care of the problem. 

  Your husband came in o Wednesday and was requesting a ceramic coating and warranty extension.  He was told that we would request the warranty from *** but we do not offer ceramic coating and you would need to discuss with your salesperson.  You called on Friday morning to see if it was ready and you were told the part was her and we would have it fixed that afternoon. 

  At that point you started cursing and screaming that you would be here in 20 minutes and your truck had better by ready.  I told you that was impossible and we would get it done as soon as we possibly could.

  When you arrived, the screaming and cursing continued and would not give us a chance to respond.  We even told you that if you kept up the aggressiveness, we would be forced to call the police.   When we finished getting the new part installed, I asked if you would like for me to have it washed and put fuel in it and you declined. 

  You did not give us the opportunity to drive it to see if the radio issue was resolved.  We have done everything we told you we were going to do and everything with in reason you asked of us.  You made threats to “Tear this building apart brick by brick” and even went so far as to do damage to our property and could have resulted in an injury to one of my advisors.  All of which we have on camera.  The only thing that has not been done and was not agreed upon was the ceramic coating.  The warranty extension has been submitted to ** and approved.

  ****** ******* Service Manager

  Customer Answer

  Date: 02/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I own more a brand new truck that was broken from the start. Due to Rameys lies they kept truck in pieces for a week without fixing anything. Three people told me three different things. One part not there after a week second parts there just not painted third was they are putting it on your vehicle. Either way you had the truck a week which was picked up on Monday not Friday as you lied about. Truck would never been there a month if you didn’t employ liars and incompetent staff. Truck would have never been in pieces. 

  Now I have a broken truck you failed to fix in a week along with broken promises and more lies. No wonder I got irate when you refused to fix in a timely fashion my truck or give it back. When you refused to give my property back is when I told you to call cops.
  

  you sold a broken truck now you’re refusing to fix it after you never fixed it to begin with  even though you’re responsible for fixing a vehicle you sold.  So keep with your lies!!! 
  

  fix it or buy it back I’ll continue till one or the other happens because you don’t get to treat customers who have bought 6 vehicles from you all the way you have. You don’t lie to them or treat them like you did.  
  

  Any normal person would have been done with all the lies, incompetence and disrespect you all showed in the entire situation.  You should have called the cops as I requested you do. So either fix the vehicle or buy it as you cannot do nothing just because you are upset that a customer wasn’t putting up with your lies as YOU are responsible for that vehicles maintenance. 

  Regards,
  
  ******** *********

  Customer Answer

  Date: 03/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  ******** ****** and ****** *ervice manager were both contacted in regards to my truck. They refuse to fix it. Told ******* ****** they will not work on it. They were disrespectful and even threatened cops and I told them to go ahead the police will make them give me my vehicle since they refused to give me my brand new vehicle. They lied about repairs for transport damage. They also had three people tell me three different stories. So no they have refused to service a vehicle they are responsible for. I was informed by ******l ****** I am able to go to any other dealership since ******** ****** and his other managers banned me. I have 3 gm vehicles that all need work they have refused. 
  
  Regards,
  ******** *********

  Business Response

  Date: 04/16/2024

  I have reached out to both *** *** **** ********* regarding their experience.  **** ********* *tated she took her vehicle to another ** dealer for repair.  She is welcome to have her vehicle serviced here in the future.  
  
  
  ******** ******
  General Manager 
  Ramey Chevrolet GMC 
  Princeton, WV 
  (304) 425-2134, ext. 1101
  
  
  
  

  Customer Answer

  Date: 04/17/2024

  Better Business Bureau:

   

  business still owes promised ceramic coating and the proper extended warranty as the one that was promised was done wrong. First the time on it is the same time as the manufacturers warranty so a dumb person would have it run at the same time instead of after. 
  

  second they cannot take away a ban seeing how the truck they banned from their dealership still isn’t  fixed 3 months later. so either trade trucks with same exact truck that isn’t broken but it back or shove it where the sun don’t shine. You all sold a busted up brand new $72,000 death trap. So until it’s repaired and all promises are kept I won’t be in agreement because ******** ****** is nothing but a liar at best. 
  
  
  
  
  Regards,
  
  ******** *********

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a 2015 ***** ****** from rameys as a certified used car after receiving the car fax i notice the car had reports on it before i even purchased it i bought is march 3 2021 by march 29 2021 the car was being serviced for over heating this has happened several other times same problem get back drive it a little bit back in for the same thing on dec 14 2023 the car was towed in after breaking down for over heating again and transmission problems i received the car back on dec 27 2023 and today jan 11 2024 the car messed up at a red light transmission wouldnt engage so its back in the service department each time i ask about trading it off im offered nothing really i al young not much credit but i am trying i bought this car with little miles so it would do me for some time after paying it off but i cant even afford to extend the warranty because they want a extra 110.00 a month for a car they cant seem to fix it has been a on going problem since i gotten it i have been told by sales peoples the cars junk trade it off unfortunately cars like that will keep braking down but since my credit it low they pretty much tape it back together and send me home in it.. it is dangerous to even drive like today at the red light i could have been hit or hit someone when the transmission went it out and sadly all they seem to see is a young woman trying to build herself up and dont care about customers

  Business Response

  Date: 01/30/2024

  On February 10, 2021, our service department at Ramey Chevrolet in Princeton WV, performed a used car pre delivery inspection on the vehicle listed above. At that time, the mileage was 42,213 miles. The vehicle was in good condition and very little work had to be done to it in order to make it front line ready. We performed an oil change, rotated and balanced the tires, installed a new engine air filter, replaced front rotors, replaced the battery and replaced the purge valve. There was nothing else needed at that time.

  The vehicle was brought in on 3/29/21 with the complaint the vehicle is overheating. At that time, it had 43,634 miles. This was 1,421 miles after it was ran through the service department. At that time, we found that the coolant inlet housing was cracked. We replaced this for the customer at no cost because her warranty covered it. Had this issue been present at the time of the initial service, it would have been prevalent and we would have repaired it at that time.

  The vehicle returned to us on September 8, 2021 with the complaint again as vehicle overheating.  At this time it had 49,273 miles. 5,639 miles after the 1st overheating incident. After inspecting, it was found that the water pump was leaking coolant. Again, this repair was covered under her warranty and there was no leak at the time of the first overheating issue.

  The car came back in on May 20, 2022 for a customer paid service, She requested an alignment and we checked and corrected all the steering angles.

  On June 28, 2023 she came back in and said she had a transmission fluid leak. After inspecting, we found that the transmission was not leaking, but had a small leak from the cam cover and also found that water pump we replaced in September of 2021. The car had been driven 21,896 mile since the water pump had originally been replaced. We replaced the water pump under GM’s part warranty and the front cam cover under her service contract once again paid for the repair.

  On December 13, 2023 it came back in with a loss of power and again, a coolant leak. The coolant leak came from the water outlet and the loss of power came from the turbo failing. The miles at this time were 77,496. Another 6,327 miles were put on the vehicle between repairs. Once again, her warranty covered the repairs and she was not charged.

  On December 14, 2023 the water pump failed once again and was replaced under GM’s part warranty. She was not charged. She returned just 15 days later on January 11, 2023 and complained her transmission was not shifting unless they used the Manual shift option. We scanned for any codes and test drove and there was nothing acting up at that time. There were no diagnostic codes as there should have been with the complaint she had and the test drive resulted in finding the transmission shifting exactly how it should.  Her warranty is expiring at 79,024 miles and she is concerned with having to come out of pocket for any future repairs. We have taken care of all her concerns each time with little or no charge to her. In response to her claim that all we see is a young woman trying to build herself up, this couldn’t be further from the truth. Each time we took her complaint seriously and made every effort to finding and repairing her issues. We confirmed her complaint each time, except the very last one and that issue could not be duplicated.

  We tried to trade Mrs. ****** out of the vehicle but could not reach an agreement.  If she would like to try again, we can explore some other vehicles.

  Thanks,

  Jonathan ******
  General Manager

  Howard Helton
  Service Manager

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a handicap van, they delivered it to my home. I didn’t test drive. I’m 73 years old and trusted them. As soon as I took it for a drive the transmission was slipping and engine light was on. I immediately called them. It said in contract I had three days. They gave me the run around for days saying your sales person was off and various others. Even talked to Mr. Ramey. Finally they said they would fix it this one time only. So they came picked it up. Took it. Said they fixed it. In mean time my grandson was in life support in hospital for three months. He was the one I bought it for. After he got home. We finally needed to use the van. And took it out onto the road and same thing. Transmission is slipping and light is on. I give 3,000 down and paying 400.00 a month for it. And can’t be driven.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2019 Dodge Ram 3500 VIN # ***************** Please see attached. Thank you.

  Business Response

  Date: 08/28/2023

  I have spoken to Mr *********** and have repaired his vehicle under a courtesy repair program via Chrysler at no cost to the customer and Have returned the vehicle to Mr ************

   

  Thank you,

  Richard *******

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2017 jeep grand Cherokee, on June 26th ,2023 from rameys Chevrolet in Princeton wv, we paid 8,500 down, and was promised this was a very reliable vehicle. We have had the vehicle for only 4 to 5 weeks and the vehicle has been in the shop three times already with a fourth appointment scheduled for the second of August, we have been promised that the problem has been fixed three times now, and the issue that we are going in for on August 2nd is the same issue that we've been in for two previous times already, the car lot located in Princeton West Virginia is over 1 hour from where we live we asked them to give us a refund and our old vehicle back they refused and said that the only thing that they could do is let us trade in again with another down payment which would mean they would have our Santa Fe which is what we traded in with $8,500, and them keep our 8500, plus take the Jeep back, and on top of that they said the only thing they could offer us was for us to put another down payment there on another vehicle from their lot, they are refusing to fix the problem and acting like our warranty does not cover a rental, we have been to this car lot every week since we bought the vehicle I just had a spinal fusion and I'm not physically able to keep doing this and they refuse to offer a resolution we bought a lemon, and they are refusing to fix the issue, me and my husband would like to have our $8,500 back and a different vehicle since they are refusing to fix this one the correct way, and treat us fairly,They are expecting us to drive from Pulaski Virginia to Princeton West Virginia consistently we cannot continue to do this as our children are about to start school and we need reliable transportation which we do not have, to get our children to and from school, we have been talked down to and talk to like we were idiots, they have scammed us out of our money and our time and refuse to resolve this issue. Since we paid the 8500 and traded in they have treated us horribly. It is very stressful and upsetting as we re being treated unfairly.

  Business Response

  Date: 08/28/2023

       We are in the process of repairing the vehicle in question at no cost to the customer, part is covered under the customers extended warranty and part is covered under a goodwill program via Chrysler.

  We have provided the customer with a loaner vehicle during this repair process, unfortunately it's taking longer than normal because of diagnosing and ordered parts from the factory.

   

  Thank you,

   

  Richard *******

   

• Initial Complaint

  Date:02/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ramey dodge sold me a defective unsafe faulty Jeep wrangler, it's been in their shop 4x but in their eyes 3x bc they didn't close out the 1x account and this last time it was in their shop 4 months and 3 days, this jeep is worse now then it was b4 its gonna cause me to wreck and injure myself or others

  Business Response

  Date: 02/10/2023

  To whom it may concern,

   

       We were not aware that Ms. **** is having issues with the vehicle after picking it up quite some time ago, If Ms. **** would like to call our

  service center and make an appointment we will be more than happy to take a look at the vehicle.

   

  Thank you,

   

  Rich Frasher

  Business Response

  Date: 03/03/2023

  To whom it may concern,

   

  My name is *** ******. I am the general sales manager for Ramey CDJRF. I have reviewed MS *****s complaint several times now.

  While we had her Jeep here for several months, diagnosing it as the Jeep fields mechanics told us to, we could not duplicate the problem

  with her Jeep. We have offered to trade her out of the Jeep that she bought and she refused. Here lies the problem: When Ms. **** firs came 

  to our dealership and traded for the Wrangler that she has now, she owed almost $10,000.00 more than it was worth, on the 2019 Jeep Compass 

  that she traded for the Wrangler. She put $3000.00 cash down and her mother cosigned for her. When she brought the Wrangler to our service

  department the first time, we put her in a loaner car and tried to duplicate the problem she was having. We have had 4 different very experienced 

  mechanics drive her Wrangler and the Jeep field diagnostic team working with us. There is simply nothing wrong with her Jeep. We have asked her to 

  bring it back and we would scan it again. We have offered to trade her out of it and got he approve on a brand new Ram. She said she could not handle 

  the payment. If she would like to bring it to our service department to be checked again, she is more than welcome to do so. Ramey's will NOT refund her,

  exchange the vehicle, loan her another car, or apologize for any thing. We have bent over backwards to assist this young lady in every way possible.

   

  Sincerely,

   

  *** ******

  GSM

  Ramey CDJRF

  ************

  *************************

  Customer Answer

  Date: 03/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I have videos of what this pos Jeep is doing!! I have witnesses as well to see what the Jeep is doing!! I don't appreciate you ** ****** calling me a liar! Saying there's nothing wrong with my jeep!! You all are the liars saying u fixed my Jeep when you all DID NOT FIX IT!!! AS FAR AS TRADING THAT JUNK TO YOU ALL, YALL WANTED MORE MONEY DOWN WITH A HIGHER DOWN PAYMENT!! IVE GOT PROOF OF EVERYTHING THIS JEEP IS DOING!!! ITS WORSE NOW THEN IT WAS B4! WHY DOES THE CHECK ENGINE LIGHT STAY ON??? WHY DOES IT NOT SHIFT TO DRIVE? WHY DOES IT DIE? AND WHY DOES THE STEERING WHEEL LOCK UP AND WHY WERE THERE MISSING PARTS ON THIS JEEP?? YALL ARE THE WORSE CAR DEALERSHIP THAT IVE EVER DEALT WITH, AND I REALLY HOPE YOU ALL GET NO BUSINESS!!! YOU ALL HAVE CAUSED NOTHING BUT DAYS OF ME MISSING WORK BC OF THIS POS JEEP YOU ALL SOLD ME AND STRESS AMD WORRY BECAUSE OF HOW THIS JEEP IS ACTING BUT REST ASSURE EVERYONE WILL KNOW WHAT KIND OF PEOPLE WORK FOR RAMEY!!!
  
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2019 Ram 3500 diesel for $62,000 at Ramey in Tazwell VA in January 2022. I purchased an extended warranty for 72,000 miles which would make the total milage 112,000 before the warranty expires. The truck has been sitting at Ramey Princeton waiting on a part since October 2022. We were only given a rental for a week as part of the extended warranty. They currently do not have the date when the part will be in. I have been paying around $800 a month for the truck to sit on the lot, and they refuse to give me a vehicle to ride in the mean time.

  Business Response

  Date: 01/10/2023

  To whom it may concern,

   

       We have expedited and upgraded Mr. *********** part order to top priority , unfortunately the part supplier is giving us a estimated delivery time of late January with no guarantee.

  Mr. *********** warranty only covers rental for one week and will not extend rental coverage beyond that point. We are doing everything within our power to expedite the part. 

   

  Thank you,

  ******* *******

  service manager. 

  Customer Answer

  Date: 01/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ******* ***********