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ComplaintsforRamey Toyota
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Complaint Details
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Initial Complaint
11/08/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The Dealership lied to me trying to get me to purchase the vehicle I purchased it and now they are not willing to correct there mistake.
Attached is the bill of sale the. The salesperson told me the remote start on vehicle would cost me $80 per year and I just found it cost $180 per year when I contacted the dealership the salesperson admitted he remembered telling me that and the general manager acknowledged that the salesperson had told me that but said he was not willing to do anything to correct it.
Business response
11/10/2023
The customer came up to our dealership from North Carolina to purchase a 2023 ****** ********** ******* The vehicle had a 1 year trial of remote connect, which would get him a remote start, which he wanted. Customers, at that time, could purchase a subscription each year following for $80.00 a year for remote connect. Sometime between 11/04/22 and today, the vendor that handles the connected services for Toyota, has removed the option to purchase just the remote connect. They have now bundled remote connect and drive connect together. Drive connect will get him up to date navigation, live-agent navigation assistance, a seemless virtual assistant while being able to browse and play the apple music and amazon music, as well as as keeping the remote connect. We had no idea that the vendor would bundle packages together at any time. When he purchased this vehicle, he elected to purchase an 8 year, 120,000 mile extended warranty. The customer is demanding a check for $800.00 to satisfy his complaint. The $800.00, he has determined is for the additional difference of $100.00 per year, the amount he says the package now costs, multiplied by 8 years because he states he was planning on keeping this vehicle for 8 years since he purchased an 8 year extended warranty. We feel as if our dealership did nothing wrong here considering the vendor chose to raise the prices on their services. I
Eddie Williams, GM
Ramey Toyota
304 487 2279Business response
11/17/2023
After speaking with the Connected Services dealer help desk, they also agree that a dealer would not have known of a price increase and the bundle packages that are now offered at the time of sale last November. We are not going to pay for the customers subscription increase he is demanding since we did nothing wrong. We provided the information that was correct at the time of sale. His second key was ordered by ******** ****** back in October. They have been on a national backorder due to a smart key part shortage. They should have told him that while he had the vehicle in for his scheduled service. He would need to contact them as they are now available for the 23 ********** ******, and they can make arrangements the get his key to him programmed since they are the closest ****** dealer.Customer response
11/17/2023
The dealership is not being honest according to Toyota the pricing was put in place before any vehicles were sold with the new software.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*********** ******
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.