Business ProfileforBud Hypes Plumbing & Sewer Service, Inc.

On Saturday 4/30/22 @2:06pm I contacted ******** **** ****** ***** to file a claim for a water leak below the toilet in our master bathroom. They almost immediately referred me to Bud Hypes Plumbing to repair the leak. As instructed by *** I should be contacted within 24 hours to repair the leak. On Sunday 5/1/22 @ 2:00pm I called the number listed in the *** email ************* I got the answering service and left a message to return my call due to the water leak emergency. No return call. On Monday 5/2/22 @8:05am I arrived at their office asking to schedule the water leak repair today. I was told that *** did not contact them. I told the woman behind the desk I left a message with the Answering service and did not receive a call back. The woman told me she was the Answering service. I asked why she didn't return my call and she was silent. I asked 1 more time if I could get my water leak repaired today and she told me I would have to wait a week. I told her I could not afford to have my water leaking for a week. She told me that was the best she could do. I asked the woman why do they have 24/7 emergency service and she could not answer me. The woman told me to call *** to set up an emergency service. She kept talking in the office so I had to go outside to make the call to ***. I called *** and told them my dilemma. I reiterated I have an emergency water leak and needs to be repaired today. The *** rep placed me on hold and call Bud Hynes Plumbing to arrange for an emergency repair. The *** rep came back and told me that Bud Hynes refused to make the emergency repair. *** would attempt to find me another plumber to make my water leak repair.