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          Find a Location

          American Public University System has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • American Public University System

              303 W 3rd Ave Ranson, WV 25438-1000

            • American Public University System

              10110 Battleview Pkwy Ste 200 Manassas, VA 20109-2375

            • American Public University System

              10110 Battleview Pkwy Ste 114 Manassas, VA 20109-2380

            Business ProfileAmerican Public University System

            Colleges and Universities
            Multi Location Business

            Contact Information

            303 W 3rd Ave

            Ranson, WV 25438-1000

            Get Directions
            Visit Website
            (304) 724-3704

            Customer Reviews

            2.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            American Public University System has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • American Public University System

                303 W 3rd Ave Ranson, WV 25438-1000

              • American Public University System

                10110 Battleview Pkwy Ste 200 Manassas, VA 20109-2375

              • American Public University System

                10110 Battleview Pkwy Ste 114 Manassas, VA 20109-2380

              Location of This Business
              303 W 3rd Ave, Ranson, WV 25438-1000
              BBB File Opened:
              6/1/2001
              Years in Business:
              22
              Business Started:
              5/21/2002
              Business Incorporated:
              5/21/2002
              Type of Entity:
              Corporation
              Alternate Business Name
              • American Military University
              • APUS
              • American Public University
              Business Management
              • Ms. Caroline Simpson, Assistant Controller
              • Ms. Marcie Baetcke, Vice President of Marketing
              • Ms. Megan Hines, Manager
              Contact Information

              Principal

              • Ms. Caroline Simpson, Assistant Controller
              • Ms. Marcie Baetcke, Vice President of Marketing
              • Ms. Megan Hines, Manager

              Customer Contact

              • Ms. Caroline Simpson, Assistant Controller
              • Ms. Marcie Baetcke, Vice President of Marketing
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/28/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              On 6/21/2023 *********************** dropped a course at APUS that was paid for by credit card, in the amount of $1296.25. It has been 7 days and no refund to my credit card. There is no written policy stated regarding credit card refunds and the standard is 7-10 days. Need help getting a refund because this schools' admin is terrible and it is difficult getting them to correct any issues in their department.
              Read More
              Read 12 More Complaints

              Customer Reviews

              7 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nieka C

              01/25/2024

              I have attended AMU for the last year and a half and have been bombarded with illogical, half truths, unprofessionalism by the financial id department. They REFUSE to give you the information for the financial aid department. I have called several times. They are not following policy and procedures. They withhold students financial aid money. The withdrawl you from classes if you want to pay for your classes. This school is the worst ever. I have asked several people for Financial Aid director information and they refuse to give it. out. The worst part is that I referred some people to the school. I will also file a complaint with the loan board. There is no way I should continue to go through this while trying to pursue my education and complete good grades.

              American Public University System Response

              02/06/2024

              Hello Neika. I am sorry to hear you had a difficult time working with the Financial Aid Advising team. I would like to discuss your experience with you in greater detail if that would be of interest to you. Please let me know and I will contact you using the email address we have on record. Thank you.
              Read 6 More Customer Reviews

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