ComplaintsforGudenkauf LLC
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Complaint Details
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Initial Complaint
07/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
2/3/23 I go into my bathroom at 10:00pm and see sewage backing up in my tub. I go into the basement and find sewage leaking out of a pipe. I call a plumber and he comes out and spends 2 hours trying to find the problem. He goes outside and pulls the cap off a pipe and sewage gets spewed all over him and the exterior of my house. This stops the back up. As it is late he plans to return on Sunday (he has another job Saturday). He spends many hours on Sunday pulling & snaking toilets, replacing pipe in the basement and we still have a problem. He goes outside to another pipe further from the house, pulls the cap and sewage starts rolling out of it. He then calls ******** County Water & Sewer and they say they will be out Monday am. The Water & Sewer employee asked if I have had any digging done. ******** Internet dug up my yard and hit a sewage pipe and this caused the back up. The company came out Monday am with the water & sewer co and dug up the yard again and replaced the pipe they initially broke. The supervisor of the contracting company for ******** (Carlos) admitted it was their fault and I would be reimbursed. I have spent 4 months calling and trying to get this rectified. I am always referred to another person to no avail. The plumbing bill was $2850.00. I feel they should reimburse me as they said they would. The contact person is Darrin ****** ** ************* The company is Gudenkauf, LLC. They did the work for ******** Internet. Thank you, Debbie ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.