Business ProfileforDutch Miller Chrysler Dodge Jeep Ram of Ripley

Purchased a new 2025 Ram pickup truck on 5/23/24 with 70 miles on it. About an hour after purchase I noticed a 3-4” dent with touch up paint applied to the rear bumper of the truck. I contacted the dealer and brought it back the following day so they could take pictures and send to Chrysler. They assured me this would be taken care of. I was contacted today 6/10/24 and asked to bring it to a local repair shop where it would be repaired but not replaced. This is not acceptable to me as a $65,000 vehicle should be delivered in pristine condition and not repaired by a second party collision shop as this was not my fault and delivered this way. I luckily took pictures of the damage before the vehicle was purchased due to taking pictures showing the damage prior to me signing anything and taking ownership of said vehicle that was unknown at the time of the pictures (I took pictures to send to my wife showing her what I was purchasing and luckily was able to zoom in to see the existing damage). The salesman agreed that this was not a valid response to a brand new damaged vehicle, I have texts from the salesman as well as all pictures needed to prove this was there when purchased and not disclosed. I have also contacted the local news and hopefully they will air this on National tv as this dealer is not legit and takes advantage of people. I will also add that the owner of the dealership ran for governor of WV, imagine what he would do to the people of WV if this is how he treats 1 customer. Very sad and i will inform everyone about my experience including the news stations and tell everyone I know not to do business with this dealer. Pictures uploaded, the one of the entire back of truck without license plate is before I purchased the truck.