ComplaintsforDutch Miller Chrysler Dodge Jeep Ram of Ripley

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a new 2025 Ram pickup truck on 5/23/24 with 70 miles on it. About an hour after purchase I noticed a 3-4” dent with touch up paint applied to the rear bumper of the truck. I contacted the dealer and brought it back the following day so they could take pictures and send to Chrysler. They assured me this would be taken care of. I was contacted today 6/10/24 and asked to bring it to a local repair shop where it would be repaired but not replaced. This is not acceptable to me as a $65,000 vehicle should be delivered in pristine condition and not repaired by a second party collision shop as this was not my fault and delivered this way. I luckily took pictures of the damage before the vehicle was purchased due to taking pictures showing the damage prior to me signing anything and taking ownership of said vehicle that was unknown at the time of the pictures (I took pictures to send to my wife showing her what I was purchasing and luckily was able to zoom in to see the existing damage). The salesman agreed that this was not a valid response to a brand new damaged vehicle, I have texts from the salesman as well as all pictures needed to prove this was there when purchased and not disclosed. I have also contacted the local news and hopefully they will air this on National tv as this dealer is not legit and takes advantage of people. I will also add that the owner of the dealership ran for governor of WV, imagine what he would do to the people of WV if this is how he treats 1 customer. Very sad and i will inform everyone about my experience including the news stations and tell everyone I know not to do business with this dealer. Pictures uploaded, the one of the entire back of truck without license plate is before I purchased the truck.

  Business response

  06/12/2024

  Dutch Miller CDJR  Ripley worked with the customer to resolve the issue.  A new bumper was ordered and will be installed when received.  At Dutch Miller we always aim for a great customer experience and we hope this customer will allow us to continue to serve his needs in the future. Customer has indicated he is happy with this resolution.

  Customer response

  06/12/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *** *******

• Initial Complaint

  05/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a pre owned vehicle in october 2023. By january 2023 the vehicle had broken down. After taking it in to service twice (paying $150 each time for diagnostic fees) i was informed they would not resolve ths problem, and first things first, the car neexed a battery replacement, which was to cost $600. I instead contacted my father in law who helped me change the battery, as well as the fuel pump and fuel pump sensor, as well as discovered issues the car lot did not diagnose. The car was taken back in, in hopes of trading it in, however they only would trade in fod a vehicle which had a similiar list of issues wrong with it, and due to negative equity. Service department looked over the car again, and states that the fuel pump needs changed, despite my informing them it has already been changed and the issue obviously being electrical. I have been paying nearly $400 per month for a vehicle that does NOT run. Issues occured slightly outside of the lemon law time frame, but i feel it important to note what this company has done, not only knowingly selling a sub-par vehicle and misleading a customer to think there was an extended warranty that would cover the car, but also not documenting their filling my car with the wrong coolant and denying what they did to the vehicle while it was there (in service).

  Business response

  06/04/2024

  ******* purchased a 2016 Mini Cooper from us on 31 Oct. 2023. The vehicle passed our safety and reconditioning requirements prior to the sale. On 31 January ******* brought the vehicle in for service. The complaint was the vehicle was losing coolant fluid. After diagnosing the vehicle the issue was that the electric coolant pump needed to be replaced. ******* opted to not repair the vehicle. She was advised that driving with no coolant could further damage the vehicle. On 12 February the vehicle returned with the same coolant issue and also the battery had become faulty. Once again ******* refused to complete the work needed. I met with ******* personally and offered to try and trade her out of the Mini Cooper and into another vehicle but she was not agreeable to the terms. She left saying she had a friend that could repair the vehicle for less money. (from ****** ******* General Manager).
  
  

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