ComplaintsforAll American Prime Cuts, LLC
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Complaint Details
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Initial Complaint
11/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 13, 2022 we purchased products from this business and a freezer to keep meat, fish, chicken , etc in the total cost was over$1600. They told us if anything went wrong call and they would work with us they guarantee for 2 yrs. Two weeks later I went to get something to fix and everything was thawed out because the freezer was plugged in but was loose is why. I called and was told they was sorry they were a christen family and would cover for our lose. I have been in touch with them and get told give them another two weeks, had a death in family, and no driver to deliver or holiday busy call back. This has been going on for 4 months. If they are not going to provide the products than I would like my money back and they can take the freezer because without meats I don’t need it. I already have a freezer just got that one because of the sale. I have got a run around with us business and at the time I was just getting home from vacation unloading my vehicle. They were talking to my spouse and I said no but they kept adding more to make the sale. They pressured me knowing I was busy until I gave in. I just want them to uphold their promise or give back my money. We are retired seniors on a fixed income. Thank you for your assistance.Business response
11/08/2022
I'm the one she talked to she told me the freezer was bad so I said we will get her a new freezer then I was told that someone knocked the cord loose I said I can't replace something I'm not responsible for but I would try and get her some product from damaged boxes trying to be nice when I didn't have to do anything but was trying to be nice we ain't responsible for one of her family members unplugging her freezer she told me she couldn't keep the mouth of her stuff and I felt bad for her!!! I ain't having to pay for her family's mistakes we do have a guarantee but not for thawed out products!!! I'm very sorry this happened to her but we didn't do itInitial Complaint
10/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Purchased on 9/26/2022 and asked for a refund because they charged a $15 Delivery Fee when it wasn’t a delivery they came knocking on my door. They then said it was tax, we only spent $99 and that doesn’t acquire that high of tax. When I messaged them that it was wrong to charge that much they offered a refund of the $15. Agreeing to the refund they then claim they do not know how to do one. I gave it until today 10/05/2022 before contacting you all. I now want all my money back!! I have screenshots of our conversation if needed.Business response
10/16/2022
We have already took care of complaint
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.