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          Artisan Oak LLC has 1 locations, listed below.

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            Business ProfileArtisan Oak LLC

            Custom Gifts

            Contact Information

            3007 Webster Rd

            Summersville, WV 26651

            Visit Website

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            3007 Webster Rd, Summersville, WV 26651
            BBB File Opened:
            5/15/2024
            Business Incorporated:
            11/21/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Jason R Holliday, Owner
            Contact Information

            Principal

            • Mr. Jason R Holliday, Owner

            Customer Contact

            • Mr. Jason R Holliday, Owner
            Additional Contact Information

            Email Addresses

            Website Addresses

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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            05/15/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I completed a purchase of two whisky tumblers on 12/25/2023 from Artisan Oak for $99. Understandably, there was a delay in the manufacturing of the product because of the authenticity of the product. On 1/28/24, the company send an email giving a status of the pre-order. The message stated that the order would ship in 8-9 weeks, which would have placed the shipment on or around 4/1/2024. On March 15-16, I exchanged emails with ***** ******* asking for a status and he stated my order would ship the 2nd week of April. After not receiving a shipping notification, I again contacted the company who assured me that the order was shipping. On 4/24, i received a USPS Tracking number ******************************* That package has been in "accepted status" since that day, 4/24. On May 8, I sent a final email to ***** ******* asking for a full refund of $99. No response as of today, May 14.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Jason R

            05/20/2024

            I pre-ordered 2 of their whiskey tumblers ($100) in December 2023. Supposed to take 9 weeks, actually took 16+ weeks to arrive. My product is NOT WATERTIGHT. Reached out via email four times requesting either a replacement or refund. I received NO REPONSE to any of the communications (today is May 20,2024) including from Jacob H*******, owner, who had been in contact with me since I paced my pre-order.

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            BBB Serving Canton Region & Greater West Virginia

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