ComplaintsforNicholas Sanitation
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Complaint Details
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Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They consistently do not pick up my trash, when I call to let them know they get very rude and demeaning with me. I have had to call them over 17 times this year, and they still try give an excuse or transfer blame instead of providing customer service. They are the only trash removal service in the area and this has caused an monopoly where they do not care to give good customer service. I have spoken with the receptionist and the owner. I have also reported them to the public service comission.Business response
11/21/2023
Nicholas Sanitation, Inc. has documented 3-4 times where customer has called. The occurrences when she called are as follows:
1. Customer called stating we had not picked up trash. Customer was told and given rules & regulations that a customer sticker must be displayed for proper disposal. The end result was Nicholas Sanitation, Inc. went back and picked up the trash.
2. Customer called stating that all of her trash had not been picked up. Nicholas Sanitation, Inc. went back and picked up the trash which employee did not believe belonged to this customer. A picture is attached. The end result was Nicholas Sanitation, Inc. went back and picked up the trash.
3. Customer called stating we have not picked up all of her trash. Customer was told that she must have garbage bagged up. The end result was Nicholas Sanitation, Inc. went back and picked up the trash.
We are governed by the West Virginia Public Service Commission. They have rules that Nicholas Sanitation, Inc. and their customers must follow to ensure proper service and to ensure customer and employee safety. One of the most important rule is that garbage must be bagged. When employees deal with un-bagged garbage the likelihood of a safety issue rises significantly. Employees have to look out for needles, glass, animals, and many other public health hazards when dealing with un-bagged garbage.
Customer service is something every company always strives to be better at, but we have not had a complaint filed in the WV PSC in over 30 years, which we are very proud of. When the customer called yesterday, 11/20/23, Nicholas Sanitation, Inc. had a truck at the customers location within one hour from that customers phone call. Also, to reiterate, customer stated that we had not picked up ALL the trash. When employee returned, he got all the trash that was bagged but there is still some un-bagged garbage in customer's bin.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.