Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Highland Contracting LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHighland Contracting LLC

    Residential Painter

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    198 Blazer Rd, Tunnelton, WV 26444-7862
    BBB File Opened:
    8/3/2021
    Business Incorporated:
    7/2/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Shiloh Robertson, Manager
    Contact Information

    Principal

    • Shiloh Robertson, Manager

    Customer Contact

    • Shiloh Robertson, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/18/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I hired ****** ********* to power wash and stain the exterior and paint the interior of my house in August 2023 with the understanding that he would start in two weeks. We signed a contract to that effect on 8/8/23 and I gave him a 50% deposit of $6,455.00. Shiloh did not do any work. His excuses included his claim that he “couldn’t reach the stain/paint company to order the supplies; the stain/paint company told him I had to pick new colors because my choice wouldn’t work on cedar; he didn’t want to deal with the supply company I chose because the guy was a liar; he had COVID; he had other work to finish; and finally, he would do the work in Spring 2024.” Shiloh came to the house on Oct 8, 2023 with a new contract he wanted me to sign. He stated that he wanted to save me money due to the delay. He said that my deposit was now the full amount for the exterior. I told him that I wanted my deposit returned. He kept trying to convince me to sign the new contract. I told him I was not interested in signing any new contracts. He said he would give me a refund and left. I did not receive the refund. I sent him a certified letter and emailed a copy on November 7, 2023 requesting the refund from the contract he terminated. That same day, I received numerous emails and texts in response indicating he had no intention of returning my deposit and that he would be here in March 2024 as our contract was not breakable unless “we agree to terminate.” To date, Shiloh has yet to return my deposit as requested. I do not want him to complete the work in March 2024 due to the above.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Heather W

    5 stars

    04/28/2024

    I was apprehensive entering a contract based on the other BBB reviews. Whatever happened in the past was the opposite of my experience. Maybe it is due to the new manager. Highland was the only contractor willing to paint my house in the remote town of ******. They were thorough, focused, committed to the job, and kept me updated through regular communication. They did not let me down, they did not give me the run around. Highland contracting as of April 2024 is a trusted source for residential work from exterior painting to landscaping to general contracting.

    Local BBB

    BBB Serving Canton Region & Greater West Virginia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.