Business ProfileforElm Grove Dodge Chrysler Jeep Inc

9-19-22, we dropped our truck off to elm grove dodge due to the transmission not performing correctly. They discovered the truck needed a new transmission and let us know it would take some time to get the new transmission in. As of 12-19-22, it’ll be FOUR MONTHS that our truck has been in their shop because they are unable to get the transmission and have no estimated time of arrival. We were told to contact their customer service and in doing so they agreed to expedite the transmission when it becomes available. Due to the extensive amount of time, it has started to cause us a financial hardship and make it harder for my husband to get to and from to work. I requested a loaner vehicle, but we do not have an extended warranty so we would be responsible for paying $35 a day which totals up to roughly $1,000 a month. I tried to reason with them and they offered us a special rate of $100 a week. The woman I spoke with told us “it’s a 2017 truck with no extended warranty so there’s nothing we can do, but feel free to contact the warranty company and purchase the extended warranty if you want”. In my opinion, due to them not being able to fix our truck in a timely manner, causing a financial hardship for us, and having no estimated date of arrival for the transmission, that they should be responsible for providing us a loaner vehicle free of charge. We’ve been patient with them due to the “parts crisis” but now it’s starting to impact our family negatively. I hope you’re able to help us figure out a fitting solution.