Business ProfileforMaster Mechanic, LLC

The woman that runs this business is beyond rude. Cursing and yelling at customers, extremely unprofessional and down right cruel and hateful. She will act like shes nice and will work with you then turn around and claim youre a thief if you believe her in that offer. She likes to find things to hold over customers heads so if they leave a bad review she can turn around and gas light them. She likes to write back to negative reviews about how nothing is her fault and the customer is always to blame but thats an outright lie. Not to mention, she charged us for parts and labor they didnt put on the vehicle then when confronted she actually claimed she could go back after a finalized sale and charge more if she wanted to. I would highly recommend you go anywhere else besides to this shop. Its not worth your money or your mental health.

I understand your belief that I was rude to you and that you did not like your experience with us. I am sorry for that, and I also believe the interaction did not go as I would have liked either. When you originally showed up for your first interaction with me on 10/13, you were very rude and condescending that I had not already ordered parts for your vehicle. You wanted to wait all day for the vehicle, and I had no way of knowing what we would find for repairs needed so you were rescheduled for when the parts would come in (Monday). I did not order parts for your first visit because we had not yet seen the vehicle and did not know what the previous shop you did not want to use had diagnosed, and did not want to put parts on that weren't needed. We were not clear if they had diagnosed inner or outer tie rods, and what seals were leaking. You were quoted a price for each individual task and told that sometimes the technician will give you a discount if you do all the work. I know this because we record our phone calls. I do not control the price of labor, each technician sets the price they believe is fair for their work. I only control the price of the parts, which is given a standard industry markup and nothing more. During the quoting process, you authorized all repairs and took no issue with the price. You did call back and mention that you only had a portion of the money and since you were within $150 of the original price, I said we could work with you on that. It was not until the work was completed, all parts paid for, and technician time billed out to them that you called to say your wife had been scammed and you no longer had the money. I told you that was fine, we can wait for it but I cannot release the vehicle until payment is made. You did not like this, and were very rude insisting I said I would take payments. I never agreed to a payment plan, I agreed to lower the price to help you out in the beginning. You were consistently rude on that phone call and I agree that I lost my temper and told you that you were a grown adult and not to make your problem into my problem. I agree that was unprofessional. Even so, I gave you the agreed upon discounted price when you and your mother in law paid. We also replaced a sensor that was faulty but knew you did not have the money for so that your dash lights would turn off. The billing on your statement was due to us double ordering for parts in case one vendor did not show up because we believed you needed the vehicle same-day. That is an honest mistake, but even with those parts on the ticket you still paid the same amount that you were going to. You were not overcharged in any way. You were charged $1248 because you said you only had $1250 of the original quote. Even so, I left a voicemail that I could refund the parts because I did not want you to think you got a bad deal, but I needed your card number because we do not store them. I never said I could charge more if I wanted to. I said you were given a discount from the original quote to help you out. I understand your frustration here, and mistakes were made on both sides. I am certainly not happy with making a customer feel this way. I had good intentions. I attempted to help you get the work done with the funds you had available, but it was not enough for you and that was frustrating.