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          Lennox Auto Body Repair has 1 locations, listed below.

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            Business ProfileLennox Auto Body Repair

            Auto Body Repair and Painting
            BBB accredited business

            Contact Information

            1020 Dunn Ave

            Cheyenne, WY 82001-4847

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            Email this Business
            (307) 634-6608

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            Customer Reviews

            3.67/5

            Average of 3 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/10/2001

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Collision repair, auto detailing, and auto glass services. 

            Business Details

            Location of This Business
            1020 Dunn Ave, Cheyenne, WY 82001-4847
            Email this Business
            BBB File Opened:
            9/19/2001
            Years in Business:
            38
            Business Started:
            1/1/1986
            Business Incorporated:
            4/14/1995
            Accredited Since:
            9/10/2001
            Type of Entity:
            Corporation
            Alternate Business Name
            • Lennox Enterprises, Inc
            • Lennox Enterprises
            Business Management
            • Ms. Heather S. Lennox, General Manager
            Contact Information

            Principal

            • Ms. Heather S. Lennox, General Manager

            Customer Contact

            • Ms. Heather S. Lennox, General Manager
            Additional Contact Information

            Fax Numbers

            • (307) 635-6471
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            C. H.

            12/19/2023

            Had hail damage repair done on my truck. The windshield sprayers don't work properly now and the sunroof doesn't work. I was going to have them look at it but they said they didn't have time on the day I had set up a week in advance. After talking to them 3 times over a week span. ***** told me the sunroof didn't work when it came in. Nobody said anything to me during the first two phone calls or when I picked up the truck originally. It isn't noted in the work order either. I was a little too nice about being told this. I feel like I was lied to and because of that I'll be taking my truck somewhere else to have the sun roof fixed. My insurance company put out 8 grand and me my deductible and after all this it was "broken when it came in:" ***** offered to look at it for me but at this point I don't want them touching my truck.

            Lennox Auto Body Repair Response

            12/20/2023

            We have reached out to ************ with no response.  We were more than happy to look into it and definitely fix the washer nozzles which could have been caused by us taking the hood off.

            -2011 Dodge; sunroof was not operable when vehicle came in, our fault for not saying anything and assuming customer was aware.  It is an older vehicle, vehicles come in everyday with operations not functioning...if it is not directly related to the accident, we note during the check in process and move on.  It is almost impossible to mention to every customer what does not work in their vehicle.

            -************ could only come in on a Monday, he could not leave it overnight and could not bring it in until later in the day.  Monday the 18 we did have a couple techs out sick and explained this to *************  He asked to bring it in on 25th... Christmas day, sorry not asking someone to work on a holiday.  The next Monday is New Years.

            ************ was extremely happy when he got his Dodge back, especially since we buffed it for him at no charge.  We never want a customer to be unhappy with our work and do everything to make it right in the event something is not as expected.  I wish ************ would have given us the chance to make it right.

            Customer Response

            12/26/2023

            I'd like to make it clear no one reached out to me after the final phone call I made to lennox when they informed me that my sunroof was broken when it came in. I'd be more than willing to give my phone records and email to whoever to prove that fact .Also I never requested anyone to come in on Christmas day that's insane. I requested " next Monday" which I had forgotten was Christmas day but never asked anyone to make special arrangements for me and quickly took back that request. I was never asked if i could leave the truck. When I first called about this dillema we had agreed to look at the truck and see if it was an easy fix or if they needed time with it. The buffing of the truck was irrelevant. I asked originally how much it might cost to take out some of the scratches and a polish overall. While the truck was at lennox I called and requested that work NOT be performed and ***** said they would do it anyway at no additional cost.

            Customer Response

            12/26/2023

            I'd like to make it clear no one reached out to me after the final phone call I made to lennox when they informed me that my sunroof was broken when it came in. I'd be more than willing to give my phone records and email to whoever to prove that fact .Also I never requested anyone to come in on Christmas day that's insane. I requested " next Monday" which I had forgotten was Christmas day but never asked anyone to make special arrangements for me and quickly took back that request. I was never asked if i could leave the truck. When I first called about this dillema we had agreed to look at the truck and see if it was an easy fix or if they needed time with it. The buffing of the truck was irrelevant. I asked originally how much it might cost to take out some of the scratches and a polish overall. While the truck was at lennox I called and requested that work NOT be performed and ***** said they would do it anyway at no additional cost.

            Lennox Auto Body Repair Response

            12/27/2023

            If I received any misinformation on the events that took place I apologize.

            The last conversation **** offered to look at the truck the Monday after New Years (unfortunately we have two holidays that fall back-to-back on Mondays), ************ declined saying that he would look at it himself.  **** offered additional assistance if needed and asked ************ to let us know if he needed further help, again we were more than happy to look at it around his schedule.  This conversation was followed up with the negative reviews not giving us a chance to look at the truck.

            We want all customers to have a positive experience.  Our business is based of word of mouth, so it is always in our best interest to make a customer happy.  I was disappointed to learn of this through bad reviews and comments without a call or opportunity to fix any issue, weather it was caused by us or was pre existing.

            We are still more than willing to look at the truck and try and come to a conclusion/resolution with *************  

            Read 2 More Customer Reviews

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