Business ProfileforPlatinum Construction, LLC

when we bought our home the previous owner paid to have a new roof put on, When the roof was put on by Chase H************ and his company Platinum Construction, Chase had signed and dated a 5 year waranty on the roof covering leaks,. In april of this year (2022) a leak had occured in the roof and Chase was contacted. he came out and looked at it, Chase had claimed that the leak was coming from a conduit that was below where the leak was. they sealed it and a week or 2 later it leaked again. the electrician came out and removed the conduit where Chase had then come out and repaired the roof where the conduit was. thought it was fixed but then in Jun of 2022 it leaked again and when I contacted Chase for the 3rd time I tried to explain that there is a possibiliy that the leak was coming from somewhere else in the roof. CHase then got hostile and defensive claiming that it wasnt coming from anywhere else and accused the electrician for the damages, tried to claim that the warranty was void because of the electrician and that it was only a 3 year warranty and not a 5 year warranty, claimed that the conduit wasnt installed properly and that he didnt charge us the first 2 times but was now going to charge us for the repairs when the warranty clearly states that leaks were covered. THe warranty states that any repairs will be made within 5 business days and its been 3 almost 4 months and nothing is being done, Chase wont answer my calls, wont call me back and keeps giving me the run around on when the repairs will be done. the longer it takes to get it done the more damage will be done, Chase stated he was going to replace the whole section of roof where the leak has occured.