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ComplaintsforCheyenne Vision Clinic
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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They called me a couple days ago about a debt my ex wife accrued. I explained to the agent that my divorce decree states that all debts and assets are the responsibility of the primary holders name. The agent said she would have the office manager call me back. I get a text message yesterday from a collection agency saying the debt has been escalated to the agency under my name. This is fraudulent reporting to the credit bureau. I called the clinic back and the again said a manager would call me. Today I get the call and the manager informs me he was never informed of the situation. That the issue was never escalated. This means the employees are escalating and reporting to the credit bureau with no managerial oversight. This also means as a business they are failing to escalate customer responses and issues to management. Additionally they are blatantly lying to customers about escalation. I was fully willing to send copies of my divorce decree but it was reported before I could. This is fraud. I want my name off the debt and for them to resubmit the debt to the collection agency with the proper information.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.