ComplaintsforThe Historic Plains Hotel
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Complaint Details
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Initial Complaint
11/17/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
The Historic Plains Hotel was due to give me my security deposit of 300.00 back qt the end of my stay, they did not and said it would be mailed. It has now since been a month of them saying it's been mailed, and that it's on its way to me. But called today, Nov. 17th, 2021 and it hasn't even been mailed yet. This is unacceptable. I've been lied to and given nothing but excuses.Business response
11/17/2021
Security Deposits can be picked up anytime after the room was inspected when she checked out at the front desk (the same day security deposit was ready). Few days after checking out she called to inform us that she would like it mailed. Sent mail below but was returned to sender NOT DELIVERABLE - UNABLE TO FORWARD message from post office
She gave us mailing address
***** **** *** ***** ** ***
******** ** *****
Sending new certified letter to her current address on file with the BBB
Attached is proof of Certified Mail being sent to address below ( also see attached pictures )
***** ********
*** ******* **
******** ** *****
Daytime Phone: ***** ********
Email: ************************Customer response
11/17/2021
Complaint: ********
I am rejecting this response because:this is not at all what I was originally told by the plains hotel. I was told that I was not allowed to receive it the same day due to the go not doing inspections. If they would like to send a check they can direct deposit it into my account! Or they can mail it with over night shipping to *** ****** *** ******** ********** *****
Regards,
***** ********Business response
11/18/2021
Check has been mailed with the address on file with the BBB. Please have your mail forwarded to your current address if it has been changed.
Please check the tracking status as it will be delivered Monday Nov 22nd
Customer response
11/18/2021
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
***** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.