ComplaintsforGlobal Contact, LLC
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Complaint Details
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Initial Complaint
05/22/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
They reached out to assist me in my SEO search for ****** for my business. I gave them money to edit my website to make it seo searchable. They were unable to resolve the issue without telling me why they couldnt fix it. They said they will issue me a full refund. That was in February..it is now May and i have yet to receive a refund even email after email between ** they kept saying i will receive it. Never did.Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Transaction Date: May 31, 2022 Amount paid to business: $165.00 Business offered: SEO Optimization for my personal website, with an after-action report on changes made. Report to be sent within 14 days. Nature of dispute: No report sent, likely services were never rendered. Has the business tried to resolve the problem?: Not satisfactorily. I contacted them about 6 weeks after the report should have been delivered, and was assured by a rep named "Dominik" (************) that the work had indeed been completed on time (within two weeks of order date). Rep told me: "according to the information in his system, the report would be re-sent within 7 days". This was on August 31st, and no report has been forthcoming. This begs the question - if, as he says, the work had been completed and the report already generated, why couldn't it just be forwarded to me at the time of my asking? It appears this company is stringing me along. Attached is a PDF of the email exchange I had with Dominik.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.