Complaints

This profile includes complaints for Midway Auto & RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Midway Auto & RV has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Midway Auto & RV

  2226 Big Horn Ave Cody, WY 82414-8474

• 

  Midway Auto & RV

  1775 Hwy 310 Lovell, WY 82431

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midway secured a $500 deposit from us because we didn’t want to fill out credit applications as we had already been pre-approved. This was to move the car from their other location to Worland. We were told that this deposit was refundable. The car that they brought was not ready for sale and we did not want it. Now I’m told that the deposit is theirs and is only useful towards a vehicle from Midway. I feel this is coercion and bad business tactics. I’ve voiced my disagreement with multiple levels of management to no resolution.

  Business Response

  Date: 05/03/2024

  The deposit of $500 is non-refundable, but can be applied towards another purchase at Midway. There are expenses required to move a unit from one store to another, plus the unit is no longer available to be sold. This has been a Midway policy for over a decade. The complainant was made aware, verbally, by Midway employee, Stevie Taylor. Stevie has been employed with Midway for nearly 8 years.

  Midway is offering other options to complainant, but they are refusing to use the offer on another unit. Midway has been clear and prompt with communicating to complainant.

  Customer Answer

  Date: 05/06/2024

  Complaint: 21661797
  
  I am rejecting this response because:

  I understand the costs associated with transferring a vehicle from one location to another. Out of "Good Faith" I offered $50 to Midway to cover their costs. This should have been adequate for a vehicle advertising 40+MPG. They easily could have negotiated for $100. Midway failed in this car sale because I wasn't desperate. They had my wife put a deposit on that car to make her feel trapped into purchasing it. This is why they showed little effort into presenting the car to a prospective client. The car had a crack on the windshield from top to bottom. There were service indication lights present on the dash. There was uncertainty with systems of the car that required another test drive. Midway reached out to us about this car. We were greatly disappointed in the sales presentation. Why can't our deposit be returned after an unpleasant car purchasing experience. They tell me that no matter what, my deposit is theirs to keep unless I continue to conduct business with Midway. This is extortion of a customer. I have asked to see their business policy stating how a deposit can become non-refundable. Keith Grant; the owner of Midway stated that this is a verbal policy. It's a verbal policy because it's illegal. Midway will continue to conduct shady business practices if left unchecked. I'm currently trying to budget to feed my family for the month now that I've been shorted $500. My wife never signed a single document acknowledging that once Midway had our deposit there would be no refund no matter how unsatisfied during her car purchase. I feel that our service was inadequate and illegal. I will continue to fight through every legal avenue while not losing anymore money to this crime. 
  
  Regards,
  
  Doug Study

  Business Response

  Date: 05/17/2024

  Midway has tried to work with this customer, Running a business is not cheap or easy. When Midway takes a deposit to hold a vehicle a lot of things happen. First that vehicle is spot sold, so no one at any one of our other dealerships can sell this vehicle. The vehicle is also taken off of our website and internet advertising. Midway is spending more than $20,000 per month on this advertising, Before we take a deposit we show the customer detailed pictures of the vehicle, the customer can request a Carfax, or do any other due diligence necessary. The customer has the option to go to the store where the vehicle is located to check the vehicle out personally also. In this situation, the customer decided to put a non refundable deposit down on the vehicle and then we also paid for transportation to bring it down to our Worland location. The customer chose not to go look at the vehicle personally, and decided to put a deposit on this vehicle. Regardless of this, Midway is willing to transfer the $500 deposit to any other vehicle or camper that the customer wants to get. I understand that the customer has financial needs. However Midway employs 48 people who are also working to take care of there families. We can not do work for free. We cant let one person lock up a vehicle and then decide not to buy it and refund a deposit where real expenses and work has occurred. This is our policy for all customers, Midway sells over 1200 vehicles and campers per year, and never have this problem. We take deposits every day and it has worked great for our customers. Like i said we are willing to continue to work with this customer, his deposit can be transferred. the can choose a vehicle at any of our locations. I hope this helps clarify the situation.

  thank you 

  Keith Grant 

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 5th, I put a deposit of $500 on a trailer to hold it until I could come see it. This last Saturday, Feb 10th I called Matt and informed him that I was not able to make it down to see the trailer, bad roads and it's over 5 hours away. He told me to call Monday. I did and they told me that they would not return my deposit. That they had pulled it into the shop for an inspection and it was ready to go. They have to pay a technician to do that. I NEVER REQUESTED ANYTHING TO BE DONE WITH THE TRAILER!! The only question I asked Matt was that my deposit was refundable and he said yes. I never asked for any service or anything other than it would be held until I could see it. I never signed anything or requested anything. I have never done this before and I feel like they are taking advantage of me. I had to call them to get info about what type of hitch and Matt never called me back or sent photos like he told me he would. I called the company to complain about the lack of communication and they gave me someone else, Joey. He did get me the hitch info, but that was all. I talked with Joey on Monday the 11th about returning my money and he told me when it gets to this point they do not return the deposit!! I asked him what point?? And I never told them I was going to buy it, NEVER!!!! I told Joey I wanted my money back now... . They won't answer their phones today.

  Business Response

  Date: 02/15/2024

  We apologize for the miscommunication and this explanation shed some light on the situation. We will be happy to refund her the deposit she originally put down of $500. I will contact her today to refund her. 

  Customer Answer

  Date: 02/20/2024

  Better Business Bureau:
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  Regards,
  Paula Snider
  
  
  from: Paula Snider <[email protected]>
  to: Better Business Bureau <[email protected]>
  date: Feb 20, 2024, 8:53?PM
  subject: Re: You have a New Message from BBB Regarding Complaint #21289474
  
  Midway Auto and RV has returned my $500.00. And I'm satisfied with the results.  Thank you for the help. 
  

  
  

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midway RV sold us a NEW fifth wheel in July after we saw their ad for the unit on the internet. Everything was great during the purchase process. We were told the unit was in great shape, had been cleaned, been function checked and inspected to ensure that there were no issues, everything was working, etc. It was delivered to un on July 30th at dusk. Immediately upon delivery we found issues - a window was broken out, the unit was dirty (had obviously not been cleaned), numerous other items were broken, missing or don't work. We have had nothing but trouble with the unit and keep getting told when we contact them that they will get more information, etc. and will be back in contact with us. We never receive an answer (no calls back, no texts, etc.). We have been told that parts have been ordered (they haven't), we were told the window had been shipped (it wasn't). Call, email and text and can't get a straight answer from anyone there, about anything (if they even respond). It's Sunday, September 11th and we still can't get answers. We wish that we had NEVER purchased from them. DO NOT purchase an RV or vehicle from Midway. You will regret it!

  Business Response

  Date: 09/12/2022

  I am very sorry you feel this way. Management was not aware that this was not being taken care of! We will call you today, and make sure this is taken care of as fast as possible moving forward. again i am sorry your camper ha taken so long to get fixed and it wasn't satisfactory on delivery 

  Customer Answer

  Date: 09/23/2022

  Hello Clay,
  
  Thank you for responding.  I did not receive that email. Please see below and advise the next steps.
  
  *******
  
  ______________________________________________________________________________________________________________________________________________________________________________
  
  
  Midway RV - your response that "Management" was not aware that there are issues with our unit is completely false.  Ty (the salesman) was advised immediately upon delivery (072922) that there are/were problems with the unit.  I sent him texts with photos, etc.  The driver that delivered the unit was also aware of the issues.  
  
  I was in contact with both Ty and Jayden on 072922, 073022, 080122, 080422, 080522, 082522, 090622, 090822, 090922 and 091322 via phone and text about the numerous issues with the unit.  And Ty as well on 090522, 090622, and 090922 via text, at which point he stopped responding, as has Jayden.  
  
  I have been in contact with not only Ty, but Matthew, Jayden, Kristyn, Christoper, and Craig or Greg via email, messenger, text and phone all a complete waste of time.  I have been either completely ignored, told I would receive a call or text back (nothing) or completely talked over and given a sales pitch.
  
  The only thing that was accomplished was a replacement window was finally delivered (after numerous texts and calls) on 091522.  I had been told that the window had been shipped on 090722, which was a complete lie as it wasn't shipped until 091322 (as noted on the shipping receipt). We still have yet to be able to get the window installed and it will again be up to us to take the unit to a service center to have it done.
  
  There have been no other efforts to assist us with any of the repairs, needed missing parts or our dissatisfaction with the unit, other than being told by Craig or Greg that we could certainly bring the unit back to Cody and they would take care of it. Otherwise we have been on our own to find an appropriate service center and attempt to get the issues resolved through Keystone.  Also there was no response to our request that we be reimbursed for the repairs that we made ourselves and the out of pocket expense to do so. 
  
  I also sent two, two-page letters to Midway on 081822 and 091122, again addressing the problems and seeking resolution.  Both of those letters were ignored by Ty and Matthew.
  
  Midway is only interested in is making the sale.  After that they completely wash their hands of you and the unit they sold you and claim that they either weren't aware of any issues or did everything perfectly and it's now your problem and they're "sorry" that you're not happy (their response to everyone).
  
  If you read their reviews for all three locations - Cody, WY, Worland, WY and Laurel, MT you will see that numerous people have had issues with their purchase from Midway and received the same or very similar treatment.  Not only that, there are fake reviews that have nothing to do with a vehicle or RV purchase, but Criptocurrency and Forex Trading in order to pump up their positive reviews.
  
  They also have yet to issue a title on our vehicle, claiming that they are still missing paperwork (email sent to me from Ty 092222).  As I replied to him, he paperwork was all returned via **** Certified, Return Receipt and signed for by Karen on 082922. Of course again there was no response to my reply.
  
  DO NOT purchase anything from any of the Midway Auto & RV locations!
  

  
  

  Business Response

  Date: 09/23/2022

  Again, I am sorry that we can not make you happy. We sell over 700 units per year and have very few bad reviews in comparison. We had a conference call with you and all of the relivent management. We offered to help you find a ******** dealer in your area! We offered for you to bring it to our dealership and we would fix your problems. We have offered numerous solutions. Your camper is covered by a bumper to bumper factory warranty! You will have to take it to a factory dealer to get it fixed! Just like if you bought a new **** truck. You take it to your nearest dealer or a dealer you prefer and they will fix it. It’s the same. Please bring your camper to us to fix the problems or take it to a dealership of your choice. We have talked to you multiple multiple times now. As you stated in your last message. You have talked to just about everyone in the whole dealership! Everyone is trying to help you. But you have to take it to a dealership to be fixed. I understand it’s inconvenient, but this is the process that the manufacturer requires. 
  thank you 

  Customer Answer

  Date: 09/23/2022

  Complaint: ********
  
  I am rejecting this response because:

  There was never any "conference call". A call was received from Craig or Greg (?- one person) to myself and Patrick separately.  The only solution that was offered was to return our unit to Cody and repairs would be done (doubtful). After he was told this wasn't an option for us he spent the rest of the call giving us a sales job about how great it was that there is a warranty (same as your response above) that would take care of everything (we have yet to see if everything will be covered), and that could take it elsewhere to have the unit fixed (we already had, which they knew). Every time I attempted to say anything all he did was talk over me.  He also made sure to tell me that he had spoken to Patrick and exactly how long the call had lasted (sorry to bother you). Patrick indicated that the call with him went the same way.

  Yes, we have spoken to numerous people in your dealership because no one ever gets back to us when they say they will or responds to our phone calls, emails or texts. A number of calls were placed and no one even answers the phone! We have been ignored, lied to and cheated. If you and your people had delivered the unit in the condition that was promised at the time of the purchase we wouldn't even be having this conversation. You offered exactly TWO solutions, and that wasn't until your call on 091222 - return the vehicle for you to work on (not practical) or take it somewhere else (which we already have). There were no "numerous" solutions offered - EVER! 

  It doesn't matter how many units you sell every year - 5 or 700, if you wanted to deliver top notch customer service to clients you would and the appropriate systems would be in place. Instead you just want to sell units to get your yearly allocation from the manufacturers and hope that when when there is an issue that people will just go away if you make it too inconvenient for them.

  It's interesting also that it takes a formal complaint to the BBB before you even bother to respond after numerous phone calls, texts and emails to your various employees, etc. and even then you really provide no solutions that are practical or helpful. 

  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:08/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to sell my rv and contacted Midway rv who sent ***** ******* to look at my rv sometime around the week of August 8th. She offered to buy (thru Midway rv) our rv for our asking price of $35,000. She flat out said she would buy it and made no mention of consigning it. I advised ***** that we would contact her near the end of August and did so on 8/23/2022 and sell it then. ***** stated that she would buy it for $30,000 or consign it for $35000. She refuted the original conversation to buy it for $35000. After she first made the purchase offer of $35000, I cancelled all of the adds to sell my rv, believing that MIdway rv were trustworthy and would follow thru with the original offer. Cancelling my adds cost me several dollars and the potential to sell it to someone else. ***** tried arguing that selling it to her would mean I wouldn't have to transport my rv several hundred miles to another state to sell to a different rv dealer.

  Business Response

  Date: 08/25/2022

  I just believe this was a miss understanding. We are in the business of buying and selling campers and buy and sell campers every day. if we do make a cash offer on a camper we do expect to buy it at the same time. We would never make a cash offer and them wait to get the camper until the end of the month. We do consign a lot of campers and sell them for customers. This has worked very well for our customers and Midway. When we do business with someone we have everything in order. If they buy from us we always give them a bill of sale. If we are buying a camper we make sure any agreement is in writing so this doesn't happen, where there is a he said, she said scenario. We are very sorry that this person and ***** weren't on the same page as to what was going to happen. In the future, please talk to Tom our manager about any purchases. Again we are very sorry about the miss understanding 

  Customer Answer

  Date: 08/26/2022

  Complaint: ********
  
  I am rejecting this response because:
  It was clear to ***** and the people listening in on our phone conversation that Midway was purchasing my rv for $35000 and that due to our circumstances the rv would not be available until the end of August. ***** had agreed to this. This is not an unusual contingency when buying such things. Dealerships are always accommodating in such situations. I am purchasing a vehicle from another dealership under similar circumstances. My wife and I are both retired from law enforcement but it is always a surprise to deal with people who are not always truthful. There was absolutely no misunderstanding between ***** and myself.
  Regards,
  
  ******* *******

  Business Response

  Date: 08/27/2022

  I am very sorry that you feel how you do. I have talked to ***** and Tom the manager. Both claim that they talked about amounts, but never settled on an exact amount until camper was able to be purchased. Again I am sorry for the miss understanding. We have never in 20 plus years in business had this problem before. We are going to implement a written, text message, or email policy for the future, so miss understandings like this don't occur in the future. That way everything is in writing. I would suggest that you also in the future get a purchase agreement in writing in the future. 

  Customer Answer

  Date: 08/29/2022

  Complaint: ********
  
  I am rejecting this response because: my response remains the same. I have since sold the rv to another dealership that had no problem buying my rv from a deal made weeks ago and consummated this day. I still seethe at taking a loss on my rv due to the underhanded tactics of Midway rv. Unfortunately Midways shenanigan's have earned them an unsavory reputation that has spread far beyond northern Wyoming.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:06/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1000 for a deposit and nowhere does it say nonrefundable. I never signed a contract and the sales rep never once mentioned non refundable. I am willing to give them $200. They stated they put a water heater in it and new batteries. But that would have came with it anyway!!! As a dealer you would not sell something not functional.

  Business Response

  Date: 06/17/2022

  I am writing this in response to the complaint from ****** *****, When we take a deposit on a camper or RV, we expressly tell all of our customers what that deposit is for. That deposit is for taking that RV off the market, so no one else can buy it. we spend thousand of dollars per month on advertising. When a deposit is given that unit comes off of the website and all other advertising. We expressly tell all customers it is non refundable. We can not afford to miss sales, because campers and rv's are very seasonal. When we take it off of our marketing and advertising, we may miss any other potential customers for that unit. I personally know that Joe told ****** that it was non refundable when ****** was trying to switch the financing to her bosses name. Also some older campers are sold AS-IS. ****** wanted this camper to be 100% she did not want it AS-IS. this RV is a 1991. it falls within the AS-IS age limit. we expressly put in a water heater for her. We have a lot more than $1000 into fixing this older camper for Tracey. We put it to the top of the list and have hours into it getting it ready for her. Not to mention we were not able to sell it for close to a month. ****** Backed out of buying. There was no agreement that Midway broke. I will give ****** a $1000 credit here at Midway toward another camper when she is ready. We work hard to do the very best for all of our customer.
  thank you for looking at this 
  
  Keith G****
  Owner   
  Midway Auto Sales
  **** *** **** ****
  **** *** *****