ComplaintsforCazin's
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Complaint Details
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Initial Complaint
06/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 16, 2022, I purchased a ******* ******** top load washer, which was delivered to my home on April 19, 2022. The first washing machine delivered was defective, and returned to the store. The second washing machine delivered was set up by store deliverymen, but later proved defective. Water is added into the last cycle prior to the spin, which adds onto the strain of the drum spinning out of alignment. Unlike the old washing machine, water is drained first before the spin cycle began. For a medium sized capacity washer, I am not able to use it even to wash a few T-shirts.Business response
07/14/2022
We are responding to Case # *******.
Today we called the customer and left a message.
Once in contact with the customer, we will schedule an appointment to go inspect the machine.
We will work with the customer and manufacturer to resolve the issue.
Thanks
Cazin's
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.