ComplaintsforEV-Lectron.com

Electric Connectors

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Initial Complaint
07/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a splitter from this company and it doesn't work. I asked them for a refund. I got one response for more information which was provided and never heard back. I have followed up numerous times. They have no phone number, chat won't address it at all and there is no other way to handle this. I am not sure why a return should be so difficult.
Business response
07/10/2024
We are writing in response to BBB Consumer Complaint #******** regarding the customer's experience with our product, the Lectron NEMA ***** Socket Splitter.

To resolve this issue swiftly, we have already sent the customer a prepaid return label. Once our inventory confirms receipt of the unit, we will promptly process the refund. Please rest assured that our customer's satisfaction is our priority, and we are committed to enhancing both our products and services based on their feedback.

If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to assist you in any way we can.

Thank you for your understanding and continued support.
Initial Complaint
07/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Sunday, June 30, 2024 I placed an order with Lectron EV for an EV charger, about an hour later I sent an email to cancel my order. When I did not receive a response to my cancellation request by 10:20a on July 1, 2024 I contacted *******'s online chat. The online chat is practically useless because customers are instructed to send an email to **********************. I sent a second email requesting to have my order cancelled however, I did not receive a response to that email either. Apparently customer emails are simply ignored. Around 3:30p, I just received an email indicating the item has been shipped. Now I will have to pay the return shipping on an item I've tried to cancel twice via email and once through PayPal. I should not have to pay the return shipping on an order that I have tried multiple times to cancel. I can't call because there is no phone# for customer service. I am requesting a full refund and a return shipping label to return the order to Lectron EV. Based on the other BBB complaints, clearly Lectron EV a.k.a ***************** (on PayPal) does not value customer service.
Business response
07/02/2024
We are writing in response to BBB Consumer Complaint #******** concerning the recent experience of our customer with the Lectron Home Level 2 ***** V-Box EV Charging Station | 240V | 48 Amp | NEMA ***** / Hardwired.

We sincerely apologize for any frustration and inconvenience our customer has experienced due to issues with our product. We understand the customer's desire to cancel the order; however, the product had already been shipped by the time the cancellation request was made. Despite this, we have promptly provided the customer with a return label (Return Tracking: **********************) and detailed return instructions. We will issue a refund as soon as the item is returned to our facility.

As a company dedicated to delivering exceptional customer service, we regret any disappointment this situation has caused. We are committed to continuously improving both our products and services.

Should you have any further questions or require additional information, please do not hesitate to reach out. We are available and eager to assist in any way possible.
Initial Complaint
06/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 17, 2024 I placed Order LEC#*****, which was supposed to ship within 2 business days. I have sent several emails, which is their only method of contact, only to receive canned, scripted responses. How long will it take to be picked up? The purpose of this purchase is to relieve anxiety when having yo travel. It is something I need rather quickly. The responses I have received are not informative, and this is not an acceptable method of doing business.
Business response
07/09/2024
We are writing in response to BBB Consumer Complaint #******** concerning The customer's recent experience with our product, the Lectron Tesla Supercharger (NACS) to CCS Adapter | Vortex Plug | 500A | 1000V.

We understand the frustration and inconvenience he has encountered due to the shipping issues surrounding our product. Please accept our sincere apologies for any inconvenience caused.

We are pleased to inform you that the order has already been delivered via Amazon logistics. You can track the shipment using the following link:

************************************************* .

The carrier responsible for delivery was Amazon Logistics.

Additionally, we have proposed a 5% refund as compensation for the inconvenience caused by the shipping issue you experienced.

As a company dedicated to providing exceptional customer service, we deeply regret any disappointment this situation may have caused. We are committed to continuously improving both our products and services.

Should you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

Thank you for your continued support and understanding.
Initial Complaint
06/20/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered an adapter. Was provided shipping tracking info same day. Package has not shipped for a week now. When I contact via email they tell me they are waiting for **** to pick it up. **** runs everyday except sundays. Further emails get no reply. No contact phone number to talk to a live person. Have now emailed to let them know to cancel the order if they can not ship.
Business response
06/24/2024
We are writing in response to BBB Consumer Complaint #******** regarding your experience with our product, the Lectron Tesla Supercharger (NACS) to CCS Adapter | Vortex Plug | 500A | 1000V.

We understand the frustration and inconvenience you have encountered due to the issues with our product. Please accept our sincere apologies for any inconvenience caused.

We are pleased to inform you that the order is currently in transit via **** with tracking number **********************. As a measure of goodwill, we also gave the customer a 5% refund as compensation for the inconvenience caused by our shipping issues.

As a company dedicated to providing exceptional customer service, we deeply regret any disappointment this situation may have caused. We are committed to continually improving both our products and services.

If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

Thank you for your ongoing support and understanding.
Customer response
06/24/2024

Complaint: 21877059

I am rejecting this response because:
I was told last week the product would ship when they gave a $5 refund they post a response today stating the product is in transit the photo attached shows the package still has not been picked up as of me writing this response scammer and fraud no listing of a real contact phone number

Sincerely,

*************************
Business response
07/11/2024
Per checking, the order has already been refunded since the customer has expressed that he wasn't willing to wait anymore. Additionally, our records indicate that the order has been successfully delivered to the customer.
To facilitate the return process, we have issued a prepaid return label so he can return the order back to **.
Initial Complaint
06/12/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Lectron Vortex adapter from this company from Lowes. I plugged it up like the directions stated and the adapter got stuck and I could not remove it. I reached out to their customer service email and they just sent me a video that was of no help. I reached out to Tesla Supercharger customer service and they said they would send someone to check the charger but they would NOT return the adapter because they do not authorize 3rd party adapters on their Charging stations. Now I am out of $230
Business response
06/16/2024
We are writing in response to BBB Consumer Complaint #********, which pertains to the customer's experience with our product, the Lectron Tesla Supercharger (NACS) to CCS Adapter | Vortex Plug | 500A | 1000V.

We fully comprehend the frustration and inconvenience that he may have encountered due to the issues experienced with our product. Please accept our sincerest apologies for any inconvenience caused.

We are pleased to inform you that we have processed a replacement for the purchase of the aforementioned product with tracking # **********************.

As a company committed to delivering exceptional customer service, we regret any disappointment caused and assure you that we continuously strive to improve our products and services.

Should you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

Thank you for your continued support and understanding
Initial Complaint
06/12/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company claims to have shipped the product but that is not true. Only the label was created but nothing has been shipped. The label was created through lectron only to not return my money. The tracking number clearly states that **** is waiting on the product which lectron has not provided. ******* refuses to cancel my order and refund my money. Tracking number is ********************** through ****. It clearly says the label was created on June 5th and it is now June 12 and still no movement.
Business response
06/16/2024
We are writing in response to BBB Consumer Complaint #******** regarding your experience with our product, the Lectron Tesla Supercharger (NACS) to CCS Adapter | Vortex Plug | 500A | 1000V.

We understand the frustration and inconvenience you have encountered due to the issues with our product. Please accept our sincere apologies for any inconvenience caused.

We are pleased to inform you that the order is currently in transit via **** with tracking number ********************** and is expected to be delivered by Tuesday, June 18th. Additionally, we have included a prepaid return label for the customer's convenience, should he choose to return the adapter. Upon receipt of the returned item, we will promptly process his refund.

As a company dedicated to providing exceptional customer service, we deeply regret any disappointment this situation may have caused. We are committed to continually improving both our products and services.

If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

Thank you for your ongoing support and understanding.
Initial Complaint
05/23/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
One month ago, I ordered a Lectron Tesla Supercharger (NACS) to CCS Adapter | Vortex Plug | 500A | 1000V. ORDER LEC#*****.******* took my money but hasn't delivered. I requested a delivery time window three weeks into waiting, and I received a form letter offering no information about my product, when it might be delivered, or how long I might wait.The company has no telephone number for customer concerns.I want either my product delivered or my money back.
Business response
05/23/2024
We are writing to address BBB Complaint #******** regarding the non-delivery of an order. We want to assure you that we take all customer complaints seriously and strive to provide satisfactory resolutions.

In response to the consumer's complaint, he ordered a pre-sale product, and we are still in the process of fulfilling these orders. We have prioritized his order to ensure it will be shipped immediately. The customer has been informed via email that his order has been added to the priority list. It will be shipped as soon as stocks are replenished. We will send a shipping confirmation email, including a tracking number, once the item is on its way from our warehouse.

Our commitment to customer satisfaction remains unwavering, and we are dedicated to resolving this issue promptly. We kindly request your assistance in facilitating communication with the consumer so that we can address their concerns and provide the necessary support.

Please feel free to contact us if you require any additional information or assistance regarding this matter.
Customer response
05/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
05/15/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought a J1772 adapter one week ago and I want to return it for a refund. My order number is *****. However, I have sent out 3 emails in the last 3 days to request an address so I can send the adapter back but so far no response from the company. The company has no phone number and no address for correspondence. I just want an actual address from the company so I can send my adapter back for a refund.
Business response
05/17/2024
We are writing to address Consumer Complaint #******** regarding the return of an order.

Our team has diligently worked to resolve this matter in a timely manner. In response to the customer's desire to return his order, we have taken the following steps:

1.We have attempted to reach out to the customer to facilitate the return process.
2. A return label has been issued and sent to customer's email address for his convenience.
3. Upon receiving the returned item, we will promptly process the refund.

Our commitment to customer satisfaction remains unwavering, and we are willing to cooperate further to resolve this issue promptly. We kindly request your assistance in facilitating communication with the consumer so that we can address their concerns and provide the necessary assistance.

Please feel free to contact us if you require any additional information or assistance regarding this matter.
Customer response
05/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Hong L
Initial Complaint
01/10/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a. Lectron CCS to Tesla adapter 21 Fevb 2023 order #*****. This item has a two-year warranty. I contacted Lectron via email on 4 January **** stated this CCS adapter will not fit a Tesla Cybertruck, can I get a refund. They responded back on 7 Jan **** that its pass the 30 day window and no refund will be provided. Lectron site ****** TESLA COMPATIBLE - The Lectron CCS to Tesla adapter is fully compatible with CCS chargers and all Tesla models that are CCS enabled. Request Lectron refund full amount or modify CCS adapter to fit Cybertruck and provide to consumer.
Business response
01/17/2024
This is in response to BBB Complaint ID ********.

We understand and share in the customer's disappointment regarding the product's failure to function as promised.

At Lectron, we prioritize delivering only the highest quality products to our customers, and we deeply regret that your purchase did not meet our standards during our thorough quality checks. We recognize the impact this may have had on the customer's experience, and we genuinely apologize for any inconvenience caused.

To expedite the resolution process, we have already provided a prepaid return label to facilitate the return of the faulty unit. While we have not yet received the returned item, we assure you that once we have the old unit in our possession, we will promptly initiate the refund process.

Please feel free to contact our customer service team at ********************** if you have any further concerns or if there is anything else we can assist you with.

Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Customer response
01/17/2024
I have packaged and ship the product back to vendor with supplied **** shipping Label on January 16, ****. The returned product is due to be delivered to vendor per **** January 20, ****. I believe it will take the vendor 3 - 5 business days to review return product and issue me a full refund check/credit my credit card, then it will take another 3 - 4 business till the funds will be processed by the institution. Then this case can be closed.
Business response
01/23/2024
We wanted to provide you with an update on the incident reported to BBB. We're pleased to inform you that a refund has been successfully processed.

We kindly request for the customer to monitor his account in the coming days to confirm that the payment has been duly credited. If there are any discrepancies or if there are further questions, please don't hesitate to reach out to us.
Customer response
01/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
11/24/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I keep receiving emails they won't contact me. I give them my phone number but yet they respond only through email. I believe this is a scam they're looking for more information they want me to upload my personal electric bill from the billing never had this happen to me before so I would, be aware of this company
Business response
11/26/2023
I am writing in response to BBB Complaint #********, regarding an issue with a customer's payment and order cancellation.

We deeply regret any inconvenience caused to the customer as a result of the temporary hold placed on their payment. The situation arose due to our system flagging the order for further confirmation. The system's protocol is designed to identify potential risks associated with orders, particularly concerning fraudulent activity based on the provided information.

Our priority is to ensure a secure and satisfactory shopping experience for all our customers. Consequently, we sought to verify the order details with the customer before proceeding, adhering to our stringent security measures.

Regrettably, despite our efforts to confirm the order, the customer opted to cancel it. As a result, we promptly processed the cancellation per their request.

We value every customer and strive to address concerns promptly and effectively. We have taken this incident as a learning opportunity to refine our processes further, aiming to minimize such occurrences in the future.

Please convey our sincere apologies to the customer for any inconvenience they experienced during this process. Rest assured, we have initiated the refund process for the canceled order, ensuring the swift return of their funds.

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